Samantha Cimino
Killen
Summary
Knowledgeable insurance representative promoting several years' expertise successfully working for organizations. Courteous and cordial with a desire to take on challenges at a new company.
Overview
7
7
years of professional experience
Work History
Life Insurance Representative
Transapplication Group
02.2024 - 12.2024
- Delivered life insurance information to customers while ensuring compliance with HIPAA and PHI regulations, securing account details through strict standards and procedures.
- Provided remote life insurance support to clients at NTT Data, facilitating timely resolution of inquiries and enhancing customer service.
- Analyzed client needs to recommend suitable life insurance products.
- Educated clients on policy features and benefits during consultations.
- Assisted in processing applications and managing client documentation.
Sales Representative
S3 Resupply
02.2023 - 05.2023
- Managed sales and customer relationships for medical equipment, enhancing client satisfaction and loyalty.
- Delivered product knowledge and support to healthcare clients, contributing to improved patient outcomes.
- Developed relationships with clients to enhance customer satisfaction.
- Conducted product demonstrations to showcase features and benefits.
- Collaborated with team members to strategize sales approaches.
Security Professional
Allied Universal Security Service
05.2021 - 07.2022
- Led security team at assigned site, managing daily operations and enforcing policy compliance to maintain a secure environment.
- Coordinated security efforts with clients and emergency services, ensuring effective response and site safety during events.
- Monitored premises to ensure safety and security protocols were followed.
- Conducted regular patrols to detect and prevent potential security threats.
- Collaborated with local law enforcement on incident response protocols.
Cashier/Sales Associate/Dept Mgr
Walmart
11.2017 - 12.2019
- Assisted customers with purchases and managed sales transactions to enhance shopping experience.
- Supervised department activities and trained team members to elevate customer service standards.
Education
Bachelor of Science - Information Technology emphasis on Software System Engineering
Colorado Technical University
Colorado Springs, COSkills
- Customer service excellence
- Customer assistance
- Customer feedback management
- Verbal and written communication
- Empathic communication
- Problem identification
- Stressful decision-making
- Product location assistance
- Team collaboration
- Coaching and mentoring
- Team training
- Skilled in Microsoft Office applications
- Document management
- Record maintenance
- Mail management
- Public speaking
- Strong public speaking skills
Volunteer Experience
- Peaks and Pasties, Greeting, event planning, and show advertisement
- Merlin’s Realm, Manufacturing and supply
- Somerville, Alabama, Volunteer Firefighter
- Snead, Alabama, Volunteer Firefighter
- Decatur, Alabama, Animal Shelter
Activities
- At Large Student Representative for the Student Senate - Responsible for the voices of 500 students
- Co-Founded and current Vice-Chairman of the Colorado Technical University Colorado Springs Campus Software Society
- Independently studying programming languages: PHP, CSS and HTML
Timeline
Life Insurance Representative
Transapplication Group
02.2024 - 12.2024
Sales Representative
S3 Resupply
02.2023 - 05.2023
Security Professional
Allied Universal Security Service
05.2021 - 07.2022
Cashier/Sales Associate/Dept Mgr
Walmart
11.2017 - 12.2019
Bachelor of Science - Information Technology emphasis on Software System Engineering
Colorado Technical University