Victoria Wainscott
Bloomington,IN
Summary
Dynamic and highly reliable professional with extensive experience at Outback Steakhouse and Comfort Inn. Proven ability to enhance customer satisfaction through exceptional service and strong multitasking skills. Recognized for developing loyal clientele and training staff, while maintaining a clean and organized environment. Committed team player dedicated to delivering outstanding results.
Overview
7
7
years of professional experience
Work History
Bartender/Server
Outback Steakhouse
Bloomington, in
01.2019 - Current
- Learned cocktail preparation techniques and drink mixing methods.
- Assisted in maintaining cleanliness and organization of bar area.
- Supported customer service efforts by taking orders and serving beverages.
- Collaborated with team members to enhance overall guest experience.
- Gained knowledge of responsible alcohol service policies and practices.
- Adapted quickly to fast-paced environment while managing multiple tasks.
- Engaged with customers to create welcoming atmosphere and promote specials.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Front Desk Agent
Comfort Inn by Choice Hotels
Bloomington, IN
06.2018 - 09.2019
- Managed guest check-in and check-out processes efficiently to enhance customer satisfaction.
- Coordinated reservation systems to ensure accuracy and streamline booking procedures.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Trained new front desk staff on operational procedures and customer service standards.
Education
Excel High School
Minnetonka, MNSkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
Timeline
Bartender/Server
Outback Steakhouse
01.2019 - Current
Front Desk Agent
Comfort Inn by Choice Hotels
06.2018 - 09.2019
Excel High School