Victoria WainWright
Olivia,MN
Summary
Dynamic manager with expertise in team leadership, customer service, and conflict resolution. Proven ability to optimize operations and enhance performance through strategic planning and effective training.
Overview
2
2
years of professional experience
Work History
Manager
Speedway/ 7-11
Hutchinson, MN
10.2024 - 06.2026
- Supervised daily operations to ensure efficiency and compliance with company policies.
- Trained and developed team members on customer service excellence and operational procedures.
- Implemented inventory management strategies to maintain optimal stock levels and reduce waste.
- Analyzed sales data to identify trends, informing product selection and promotional strategies.
- Managed cash handling processes, ensuring accuracy and adherence to security protocols.
- Resolved customer inquiries and complaints promptly, fostering positive relationships within the community.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
Education
High School Diploma -
Kingsley Pierson
Kingsley, IASkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
- Strategic planning
- Operations management
- Project management
- Cross-functional teamwork
- Project planning
- Customer relationship management (CRM)
- Performance management
- Staff development
- Shift scheduling
- Sales techniques
- Policy implementation
- Conflict resolution
- Schedule preparation
- Sales management
- Negotiation
- Product management
- Budget control
- Key performance indicators
- Financial management
- Expectation setting
- Emergency response
- Expense tracking
- Clear communication
- Safety procedures
- Employee onboarding
- Coaching and mentoring
- Work prioritization
- Policy and procedure development
- Inventory management
- Recruiting and interviewing
- Disciplinary techniques
- Teamwork and collaboration
- Computer skills
- Effective communication
- Problem resolution
- Adaptability and flexibility
- Positive attitude
- Attention to detail
- Multitasking
- Problem-solving
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Team development
- Hiring and training
Timeline
Manager
Speedway/ 7-11
10.2024 - 06.2026
High School Diploma -
Kingsley Pierson