Victoria Waln
Coral Springs
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Special Events Programmer
City Of Coconut Creek
01.2023 - Current
- Consistently met project deadlines by effectively managing priorities and maintaining a strong work ethic.
- Communicating effectively with stakeholders, including clients, vendors, staff, and attendees.
- Oversee event operations on the day of events, coordinating staff, volunteers, and all event elements
- establishing and maintaining relationships with vendors, negotiating contracts and ensuring timely delivery of services
Server
Tijuana Taxi Co
06.2018 - 11.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Barista
Starbucks
09.2016 - 06.2017
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction.
Lead Lifeguard
Broward County Parks and Recreation
07.2015 - 08.2016
- Conducted regular pool maintenance tasks, ensuring a clean and safe swimming environment for patrons.
- Updated emergency response protocols as needed, staying current with industry standards and regulations.
- Provided excellent customer service to all guests, addressing concerns promptly and professionally.
- Maintained proper training and updated certifications for all employees
Host/ Car Side Server
Carrabba's Italian Grill
10.2014 - 06.2015
- Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
- Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
- Expedited food preparation for timely pick-up, ensuring top-notch service for all guests.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
Education
Business Management - Business
College of New Rochelle
New Rochelle, NYHigh School Diploma -
J.P. Taravella Highschool
Coral Springs, FL05-2015
Skills
- Exceptional customer service
- Guest engagement
- Strong work ethic
- Hospitality service expertise
- Team collaboration
Accomplishments
- While working as a server I was the go-to for closing shifts. I continually achieved high sales by upselling and understanding all promotions we offered at the restaurant.
- I successfully maintained and managed large parties (up to 20+) as well as a full section during dinner hours.
- On my annual evaluation for my current position at the City of Coconut Creek, I received a score of 4.0 out of 5.0.
- I have a certification for Crowd Management
- I have acquired a Aquatic Facility Operator License within a Leading Job title.
Certification
- ServSafe, Tijuana Taxi Co - 2018
- Crowd Management Certification
- CPR Certified
- Aquatic Facility Operator License - 2016
Timeline
Special Events Programmer
City Of Coconut Creek
01.2023 - Current
Server
Tijuana Taxi Co
06.2018 - 11.2019
Barista
Starbucks
09.2016 - 06.2017
Lead Lifeguard
Broward County Parks and Recreation
07.2015 - 08.2016
Host/ Car Side Server
Carrabba's Italian Grill
10.2014 - 06.2015
Business Management - Business
College of New Rochelle
High School Diploma -
J.P. Taravella Highschool
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