Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
Timeline
Generic

Victoria Walter

Fort Worth,,TX

Summary

People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Residential Shift Leader

Refuge for Women
Denton, TX
02.2024 - Current
  • The Residential Shift Leader works in the safe house during the assigned shift to maintain a safe healing environment for residents and provide consistent operations by upholding the program model and resident guidelines.
  • Maintain strong leadership in any situation, including conflict resolution, crisis response and handling difficult relational dynamics. Communicate effectively with residents and hold them accountable as they progress through the program and learn successful life skills.
  • Model healthy relational boundaries in a home environment with the residents. Ensure day-to-day program and house activities are carried out by the residents in accordance with the mission, vision and values of Refuge for Women.
  • Maintained an organized work environment by delegating tasks to staff as needed.
  • Supervised and led employees to maintain productivity and customer service levels.

Case Manager

United Way Of Southwest Louisiana
Lake Charles, LA
02.2022 - 12.2023
  • Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
  • Monitored client progress through regular follow-up contacts.
  • Maintained accurate case records and documentation according to agency guidelines.
  • Counseled clients on available resources within the community that could help meet their needs.
  • Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
  • Maintained up-to-date case records with case activity status.
  • Developed trusting relationships with social services, health care providers and governmental agencies.

Assistant Director

Diocese of Lake Charles
Lake Charles, LA
10.2017 - 02.2022
  • Assistant to Communications Department, Office of
    Religious Education and Development at the Roman Catholic Diocese of Lake Charles
    I work with each Director in the following capacities:
  • Managed daily workflow of personnel by assigning tasks, tracking progress and providing assistance when needed.
  • Assisted in developing strategic plans to meet organizational goals and objectives.
  • Develop and cultivate relationships with community members
    and potential donors.
    • Assist with fiscal reporting and posting donations on PDS
    Database.
    • Analyze data, confirm results, and brainstorm new campaigns.
    • Document information about donors, campaigns and
    fundraising goals.

Organize and schedule meetings and appointments
• Maintain contact lists
• Correspond with Parish leaders as necessary
• Organizing events and meetings

Facility Manager

Calcasieu Parish
Lake Charles, LA
02.2017 - 09.2017
  • Maintained cleanliness and presentation standards to increase appeal of facility.
  • Resolved customer complaints pertaining to facility-related matters quickly and effectively.
  • Prepared and submitted reports on facility operations, including budget updates.
  • Conducted regular inspections of facilities to ensure safe working conditions.
  • Managed contracts related to building services such as janitorial or security services.
  • Monitored inventory levels of supplies used in the facility's operations.
  • Inspected equipment, facility grounds, external building structure and systems on regular basis.
  • Coordinated the implementation of energy management initiatives throughout the facility.

Education

Bachelor of Science - Psychology And Criminal Justice

Loyola University New Orleans
New Orleans, LA
12-2020

Skills

  • Shift Scheduling
  • Motivational Leadership
  • Staff Training and Development
  • Goal Setting and Tracking
  • Interpersonal Relations
  • Decision-Making Capabilities
  • Team Supervision

Affiliations

  • Delegation at 27th Youth Assembly at the United Nations.
  • Speaker at the Gulf Coast Faith Formation Conference
    • Delegation at the International Young Leaders Assembly
    • Participation in Global Summit at the World Bank, Washington, DC.
    • Delegation at Leadership Forum at U. S Senate, Washington, DC.
    • Speaker at U.S Senate as Young Leaders Representative of Pakistan. Washington, DC.
    • Delegation at Global Summit World Bank

Accomplishments

  • Recognition as Global Ambassador by Global Peace Foundation.
  • Certificate of Recognition on Positive Leadership by the IBM Leadership Academy.

Certification

  • Social Impact strategy workshop, The center of social impact strategy, UPENN
    • Certified QPR Suicide Prevention Gatekeeper Program, QPR Institute

Languages

English
Professional
Urdu
Native/ Bilingual
Punjabi
Native/ Bilingual

Timeline

Residential Shift Leader

Refuge for Women
02.2024 - Current

Case Manager

United Way Of Southwest Louisiana
02.2022 - 12.2023

Assistant Director

Diocese of Lake Charles
10.2017 - 02.2022

Facility Manager

Calcasieu Parish
02.2017 - 09.2017

Bachelor of Science - Psychology And Criminal Justice

Loyola University New Orleans
Victoria Walter