Carolyn Kearse - Wright

Supervise, train, lead and evaluate staff members and ensure obedience to safety regulations and organizational policies. Manages the daily operations of the group home, ensuring the safety, well-being, and care of residents. Observe and document clients behavior, physical condition and emotional development. Overseeing client routines in areas such as personal care, housekeeping, chores, banking and shopping. Implementing care plans, facilitating community recreational activities and social events to encourage interaction. Develop, implement, and monitor personal development plans for residents, promoting independence.

In agreement with the Center Manager, maintain sustainable production growth in the center. Drive operational initiatives within the center amongst both staff and donors. Develop and maintain a community relations program, merchant partnership, create all in house promotion and implement all corporate promotions. Ensures adequate levels of supplies a clean, efficient work environment, and ensures enough operating supplies. Perform proper documentation of donor floor stats, troubleshooting of equipment and responds to and resolves complex equipment alarms or donor issues related to collection, issues that requires needle adjustments and resticks.

In agreement with the center manager, maintain sustainable production growth in the center. Trained new and current personnel regarding company operations, policies, best practices, and protocols. Work with Management Team and Marketing Team on new recruitment ideas. Investigated and resolved customer inquiries, complaints quickly, and exhibited high energy of professionalism when dealing with clients and staff. Responded proactively and positively to rapid changes. Monitors the safety and care of the donor during the plasmapheresis process and maintain alertness for donor reactions and assists with reactions. Thoroughly address and answers any donor question or concern. Preparing collection, donor set up, monitoring and disconnect in compliance with SOPs and FDA guidelines.

Developed and executed strategic business plans to drive revenue growth. Cultivated relationships with key stakeholders to identify new business opportunities. Conducting regular meetings with local business to build positive and productive relationships, identifying areas for improvement and developing action plans to achieve desired results. Expanded client base by identifying and targeting new business opportunities through market research. Monitors the safety and care of the donor during plasmapheresis process.

Implemented process improvements that enhanced patient check-in experiences, reducing wait times significantly. Developed and maintained strong relationships with patients, fostering a welcoming environment for all visitors. Coordinated patient scheduling, check-in, check-out and payments. Helped patients complete necessary medical forms and documentation. Trained and mentored junior staff on office procedures and customer service best practices.