Victoria Ward
Oakwood,GA
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Confident leader experienced in janitorial work. Motivates, trains and manages team to meet expectations every day. Knowledgeable about chemical handling, safety and cleaning procedures.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Housekeeping Supervisor
Mariott Hotel
Suwannee , GA
2019.01 - Current
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Placed orders for housekeeping supplies and guest toiletries.
- Increased employee performance through effective supervision and training.
- Completed schedules, shift reports and other business documentation.
- Drove improvements to workflow and room turnover with hands-on, proactive management style.
Housekeeper
Mariott Hotel
Duluth , GA
2015.01 - 2019.02
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Verified cleanliness and organization of storage areas and carts.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition
Patient Care Technician
Altru Hospital
Grand Forks , ND
2010.01 - 2010.06
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs and offered qualified support.
- Collected and transported specimens to prepare for lab testing.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
Customer Service Representative
Amazon
Grand Forks , ND
2006.01 - 2009.12
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Associate of Science - Medical Assisting
Gwinette Technical College
Lawrenceville, GA05.2025
Associate of Science - Phlebotomy
Northland Community And Technical College
Thief River Falls, MN05.2009
High School Diploma -
Brackett High School
Brackettville, TX05.2003
Skills
- Cleaning Practices
- Daily Progress Reports
- Department Coordination
- Employee Work Scheduling
- Maintenance and Repair Leadership
- Complaint Handling
- Client Relations
- Cross-Department Collaboration
- Performance Assessment
Timeline
Housekeeping Supervisor
Mariott Hotel
2019.01 - Current
Housekeeper
Mariott Hotel
2015.01 - 2019.02
Patient Care Technician
Altru Hospital
2010.01 - 2010.06
Customer Service Representative
Amazon
2006.01 - 2009.12
Associate of Science - Medical Assisting
Gwinette Technical College
Associate of Science - Phlebotomy
Northland Community And Technical College
High School Diploma -
Brackett High School
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