Victoria Washington
Riverdale,IL
Summary
Knowledgeable and dedicated customer service professional with extensive experience. A Solid team player with outgoing, positive demeanor, organized, dependable and a proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, and growing businesses.
Overview
11
11
years of professional experience
Work History
PACKAGE HANDLER
FEDERAL EXPRESS
11.2022 - Current
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
- Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods.
FRANCHISE OWNER CLEANING COMPANY
JU-DAH TRIBE COMPANY
01.2017 - Current
- Established a strong relationships with local businesses to fostered an inclusive commerical cleaning services for our clients.
- Perform general duties sweeping, mopping hardwood floors, laminated and tiles floors, vacuuming carpets and cleaning carpets and disposing of trash.
- Perform dusting, cleaning ceiling vans, sanitizing all areas, kitchens, clientele desks, phones, counter tops and glass doors.
CUSTOMER SERVICE REPRESENTATIVE
ENTERPRISE RENTAL CARS/ELCO CORPORATE OFFICE
03.2013 - 12.2016
- Insurance Coverage verifications for clients
- Answered all inbounds and made outbound calls to clients for Insurance agents regarding insurance policies.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
Education
Associate of Applied Business - Business Administration
Robert Morris University - Illinois
Chicago, IL05.1986
Skills
- Sorting Packages
- Stacking Packages
- Attention to Detail
- Time Management
- Teamwork and Collaboration
- Adaptability and Flexibility
- Problem-Solving
- Time management abilities
Timeline
PACKAGE HANDLER
FEDERAL EXPRESS
11.2022 - Current
FRANCHISE OWNER CLEANING COMPANY
JU-DAH TRIBE COMPANY
01.2017 - Current
CUSTOMER SERVICE REPRESENTATIVE
ENTERPRISE RENTAL CARS/ELCO CORPORATE OFFICE
03.2013 - 12.2016
Associate of Applied Business - Business Administration
Robert Morris University - Illinois
Similar Profiles
Chris PulliamChris Pulliam
Fedex Package Handler Trainer at Federal ExpressFedex Package Handler Trainer at Federal Express
Clementino TintiClementino Tinti
Team Leader at Federal ExpressTeam Leader at Federal Express
Anthony WalkerAnthony Walker
Flow Control Agent at Federal ExpressFlow Control Agent at Federal Express
Russell JohnsonRussell Johnson
Senior Ops Admin at Federal ExpressSenior Ops Admin at Federal Express
Rashaun PoolRashaun Pool
Shift Leader at Dunkin' DonutsShift Leader at Dunkin' Donuts