Victoria Webber
Fairport,NY
Summary
Helped build and grow strong relationships over the years. Also grow sales by sharing knowledge of new products and services.
Overview
27
27
years of professional experience
Work History
Customer Service Representative
Lindenmeyr Munroe
07.2020 - 01.2025
- Handled inquiries regarding products, services, and company information.
- Elevated service quality by promptly resolving customer concerns.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Built strong customer relationships using active listening skills, resulting in improved retention rates.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promptly responded to inquiries and requests from prospective customers.
- Managed timely and effective replacement of damaged or missing products.
- Delivered prompt service to prioritize customer needs.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Ensured proper follow-up and resolution of customer issues.
Customer Service/ Sales
Veritiv Corporation
07.1998 - 05.2020
- Managed high call volume while maintaining a professional and friendly demeanor with all customers.
- Handled customer returns efficiently, minimizing loss and maintaining customer satisfaction through effective communication skills.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Reduced wait times by quickly processing transactions utilizing point-of-sale systems accurately and efficiently.
Education
Business
Cobleskill High School
Cobleskill, NY06.1990
Skills
Fast learner, team player, dependable,
http://linkedin.com/in/victoria-webber-47122642
Victoria Webber
Timeline
Customer Service Representative
Lindenmeyr Munroe
07.2020 - 01.2025
Customer Service/ Sales
Veritiv Corporation
07.1998 - 05.2020
Business
Cobleskill High School
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