Victoria Wedel
Copperas Cove,TX
Summary
-2+ years in retail , 3+ years of office assistance experience -4+ years daycare experience -1+ year working with TABC -4+ years vape experience,
I am a hard working and very motivated worker. I am able to work in all kinds of environments and am able to adapt to anything. I am very reliable and my priority will be to the company. I am seeking a position as a customer service rep at any available locations.
Overview
5
5
years of professional experience
Work History
Secretary
Streamline Energy
12.2022 - 03.2023
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Entered data into system and updated customer contacts with information to keep records current.
- Composed inter-office correspondence and provided product and service information to customers.
- Recorded and tracked operational expenses to identify and eliminate wasteful spending.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings
- Increased sales by 10%.
Customer Service Representative
Covertus
01.2021 - 10.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
06.2020 - 07.2020
- Taking the temperature of employees and patients when they came into the veteran affair building
- And helping them navigate through the building.
Customer service rep
GC Service
11.2019 - 04.2020
- Who took calls from customers coming from california for people who had electricity with SCE
- I assisted with maintenance, payments of bills, payment arrangement , and basic need questions
Teacher leader/assistant
Grace Discovery
01.2019 - 11.2019
- Helped teach the kid and provide a safe learning environment
- Make sure the children stay clean and safe outside and inside
- Help the director with paperwork and enrollments.
Front Desk Associate
Austin Veterinary Emergency & Specialty Center
03.2023 - Current
- Maintained cleanliness and organization of front desk area.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Maintained transaction security by verifying payment cards against identification.
- Maintained clean and organized front desk areas to uphold polished company image.
Education
High School Diploma -
Copperas Cove High School
Copperas Cove, TX06.2016
Skills
- Data Communications
- Time Management
- Registration
- Customer Service Process Improvement
- Hospitality Service
- Answering Customer Questions
- Cash Handling
- Lobby Maintenance
- Supplies and Materials Oversight
- Call Transfers
- Customer Care
- Scheduling
Timeline
Front Desk Associate
Austin Veterinary Emergency & Specialty Center
03.2023 - Current
Secretary
Streamline Energy
12.2022 - 03.2023
Customer Service Representative
Covertus
01.2021 - 10.2022
06.2020 - 07.2020
Customer service rep
GC Service
11.2019 - 04.2020
Teacher leader/assistant
Grace Discovery
01.2019 - 11.2019
High School Diploma -
Copperas Cove High School
Similar Profiles
Kylan KelleyKylan Kelley
Lighting Consultant at Halo Custom Lighting/Streamline Energy SolutionsLighting Consultant at Halo Custom Lighting/Streamline Energy Solutions
Darrell EakerDarrell Eaker
Property Consultant at Streamline Energy ServicesProperty Consultant at Streamline Energy Services
Salvador Tenorio TorresSalvador Tenorio Torres
Journeyman Electrician at Streamline Industrial Group LLCJourneyman Electrician at Streamline Industrial Group LLC