Victoria Weed
Pulaski,TN
Summary
Dynamic professional with a proven track record at Fortune 500 companies, adept in staff supervision and customer complaint resolution. Excelled in elevating customer loyalty through empathy and professionalism, and boosted sales revenue by mastering upselling techniques. Demonstrates exceptional inventory management skills, ensuring efficient store operations.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
Lowes
04.2024 - Current
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
Cashier
Tennesseantruckstop
12.2023 - 03.2024
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Learned duties for various positions and provided backup at key times.
- Supported marketing initiatives by setting up and maintaining promotional displays.
Assistant Team Lead
Walmart
05.2022 - 12.2023
- Resolved escalated issues quickly and professionally, ensuring customer satisfaction while maintaining company standards.
- Managed team workload to reach targets for specific tasks.
- Built strong relationships with customers through positive attitude and attentive response.
- Delegated daily tasks, addressed employee questions and resolved scheduling issues.
- Facilitated training for associates through daily coaching and regular performance appraisals.
Beauty Advisor
Sally's Beauty Supply
08.2021 - 06.2022
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
Education
High School Diploma -
Wayne County High School
Waynesboro, TN05.2019
Skills
- Staff Supervision
- Customer Complaint Resolution
- Work Task Prioritization
- Pricing and Markdowns
- POS Systems
- Inventory Management
- Store merchandise stocking
- Credits and Refunds
- Return and Exchange Processing
- Upselling
Timeline
Customer Service Cashier
Lowes
04.2024 - Current
Cashier
Tennesseantruckstop
12.2023 - 03.2024
Assistant Team Lead
Walmart
05.2022 - 12.2023
Beauty Advisor
Sally's Beauty Supply
08.2021 - 06.2022
High School Diploma -
Wayne County High School