Summary
Overview
Work History
Education
Skills
Timeline
Generic

Magen Shaw

Rocky Point,North Carolina

Summary

Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Personable people-person with success in mediating various disputes. Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Trained for customer support and satisfaction. Areas of expertise include cash handling, training peers, learning up-to-date company policies.

Reliable manger offering strong multitasking, problem-solving, and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Punctual and honest representative with solid background in sales and customer service environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.

Dedicated and responsible retail professional with demonstrated skills in processing payments, restocking shelves, and promoting sale items. Outgoing and detail-oriented professional with proven history of resourcefulness and reliability. Reliable team lead and management skills allowing strong multitasking, problem-solving, and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business.

Reliable personal care assistant, PCA, offering strong multitasking, problem-solving, and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business.

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

5
5
years of professional experience

Work History

Customer Service Cashier

Walmart
Wilmington, NC
09.2021 - 03.2022
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
  • Maintained customer satisfaction with quick and professional handling of product returns and faults.
  • Rang up customers products with care and with a personable attitude.
  • Helped new employees with training and stocking knowledge to help our department function at a healthier level.
  • Learned new department protocol and procedures daily to offer assistance where needed.

PCA

Senior Helpers
Dunn, NC
09.2018 - 01.2020
  • Monitored and maintained cleanliness, sanitation, and organization of in-home client care and end of life family care.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Ran errands for patients, did shopping, and picked up other necessities.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Notated changes in health and day to day effectiveness to fit patients' needs and well-being.
  • Followed appropriate protocol for end-of-life care and maintained professional relationship with client's families during progressive changes.

Travel Manager

Portrait Innovations
Roanoke, VA
10.2015 - 01.2019
  • Traveled to multiple studios to train, clean, and evaluate performance and capabilities of other managers.
  • Learned proper training techniques and multiple management techniques to build team performance and store quality work.
  • Evaluated personal photographer creativity and techniques
  • Maintained cash deposits on time during high pace season.
  • Weekly business calls to evaluate management and store proficiency.
  • Scheduled clients and maintained personable relations at all times.
  • Created employee's schedules based on need availability and store high production times.
  • Worked one on one with employees on sales pitches, company policy, product changed and customer service to meet customer satisfaction.
  • Learned to maintain equipment and order replacement cameras, lights, and computers.
  • Ordered office supplies and maintained office cleanliness at all times.
  • Customer satisfaction was key to our management training along with following healthy company protocol.
  • Customer sales jumped to 80% growth of one day of entering problematic studio with low sale rates

Education

Associate of Science - Criminal Justice

Sampson Early College High School
Clinton, NC
05.2013

Skills

  • Cooperative Attitude
  • Employee Training
  • Customer Relations
  • Detail-Oriented
  • Inventory Stocking
  • Pricing and Markdowns
  • Honest and Ethical
  • Staff Supervision

Timeline

Customer Service Cashier

Walmart
09.2021 - 03.2022

PCA

Senior Helpers
09.2018 - 01.2020

Travel Manager

Portrait Innovations
10.2015 - 01.2019

Associate of Science - Criminal Justice

Sampson Early College High School
Magen Shaw