Victoria Weldon
Cibolo,TX
Summary
Highly analytical, detail-oriented and analytical with a strong history of enhancing plans by applying logic, industry knowledge, and business acumen. Capable professional experienced in helping users correct problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems.
Overview
1
1
year of professional experience
Work History
Technical Services
Bexar County Information Technology
San Antonio, Texas
06.2023 - Current
- Assessed customer needs and developed plans for providing technical services.
- Ensured compliance with applicable industry regulations when providing technical services.
- Managed backups of critical data using Symantec NetBackup software.
- Installed, configured, and maintained computer systems, networks, printers, and other related equipment.
- Managed multiple projects simultaneously while meeting deadlines.
- Performed system backups and data recovery operations when required.
- Participated in the design of data storage solutions for large-scale projects.
- Provided technical support to users with hardware and software issues.
- Monitored network performance to identify potential issues or security breaches.
- Resolved complex problems by troubleshooting hardware and software applications.
- Maintained records, logs and lifecycle documentation of work requests.
Education
Computer Science Engineering
Northeast Lakeview College
Universal City, TX05-2025
Skills
- Technical Support and Assistance
- Application software testing
- Help desk assistance
- Computer configurations
- System Upgrades
- Remote Support
- Customer Service
- IT Security Management
- Network security measures
- Attention to Detail
- Software Updates
- Technical Writing
- Hardware Installation
- Software Licensing
- Complaint resolution
- Appointment Scheduling
- Product Knowledge
- Scheduling
- Paperwork Processing
- Information Security
- Problem-solving abilities
- Critical Thinking
- Conflict Resolution
- De-Escalation Techniques
- Microsoft PowerPoint
Timeline
Technical Services
Bexar County Information Technology
06.2023 - Current
Computer Science Engineering
Northeast Lakeview College
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