Victoria White
Saint Petersburg ,FL
Summary
Dynamic Customer Service Representative with a proven track record at Cigna Healthcare, excelling in active listening and critical thinking. Adept at utilizing CRM software to enhance customer interactions and streamline processes, consistently delivering exceptional service and resolving inquiries efficiently. Committed to continuous learning and adapting to evolving product knowledge.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Cigna Healthcare
07.2022 - Current
- Assisted customers with inquiries, providing accurate information and resolving issues effectively.
- Utilized CRM software to track interactions and manage customer accounts efficiently.
- Collaborated with team members to streamline processes and enhance service delivery.
- Adapted quickly to evolving product knowledge, ensuring up-to-date assistance for clients.
Customer Service Representative
Access to Care and Outreach, Community Bridges
Clearwater, FL
03.2020 - 05.2022
- Assisted customers with inquiries, providing accurate information and resolving issues effectively.
- Utilized CRM software to track interactions and manage customer accounts efficiently.
- Collaborated with team members to streamline processes and enhance service delivery.
- Adapted quickly to evolving product knowledge, ensuring up-to-date assistance for clients.
Education
High School Diploma -
Northeast High School
Saint Petersburg 06.2010
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Cigna Healthcare
07.2022 - Current
Customer Service Representative
Access to Care and Outreach, Community Bridges
03.2020 - 05.2022
High School Diploma -
Northeast High School