VICTORIA WILLIAMS

• Led employee relations investigations, ensuring fair resolutions and appropriate administrative leave placements.
• Defended unemployment claims with 87% success rate while coaching managers on compliance.
• Provided guidance on EEOC and Division of Human Rights claims in collaboration with legal teams.
• Reviewed and updated HR policies and employee handbooks to align with regulations and organizational goals.
• Assisted in KPI strategy and goal setting, aligning performance metrics with business objectives.
• Utilized HR analytics to monitor workforce trends and enhance decision-making processes.
• Streamlined recruiting processes, reducing time-to-hire through technology and efficient candidate screening.
• Organized comprehensive onboarding programs to facilitate smooth integration of new employees.

Spearheaded cost-saving initiative, achieving $30,000 savings in first year through strategic product changes and rigorous testing.

• Managed inventory and quality control, negotiating with vendors to enhance product consistency and reduce costs.
• Oversaw daily kitchen operations, ensuring compliance with health, safety, and sanitation regulations while optimizing efficiency.
• Led training for new department leaders, coaching 72 employees across kitchen and hospitality operations.
• Developed staff training programs that improved service quality, operational efficiency, and safety compliance.
• Managed scheduling across departments, maintaining optimal staffing levels and approving time-off requests.
• Processed payroll using Kronos and Workday, ensuring accurate compensation and compliance with company policies.
• Monitored labor law compliance, verifying adherence to DOL regulations for all employees regarding work hours.

• For Life, Accident, and Health Insurance
• Expanded customer base through effective referral and cold calling strategies
• Processed insurance applications, payments, cancellations, and renewals
• Developed and maintained strong client relationships to ensure customer satisfaction
• Provided expert advice on insurance coverage options and risk management
• Conducted periodic policy reviews and customized plans to meet client needs
• Responded promptly to client inquiries and scheduled consultations.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.