Victoria Williams
Zachary,LA
Summary
Results-driven professional with expertise in cash handling and client relationship management. Committed to implementing effective strategies that enhance guest experiences and streamline team performance.
Overview
5
5
years of professional experience
Work History
Server
Sonic Drive-in Clinton
Clinton, LA
10.2016 - 11.2021
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Assisted in training new team members on menu items, service standards, and operational procedures.
- Oversaw daily operations during peak hours, managing team workflow and addressing customer inquiries promptly.
- Developed strategies to reduce wait times, resulting in improved guest experiences and operational flow.
Shift Leader
CC's Coffee House
Zachary
11.2018 - 09.2019
- Supervised daily operations to ensure efficient service and product quality.
- Trained and mentored new team members on coffee preparation techniques and customer service standards.
- Implemented cleaning protocols to maintain hygiene standards in compliance with health regulations.
- Resolved customer complaints promptly, enhancing overall guest satisfaction experience.
- Collaborated with management to develop promotional strategies that increased store traffic during events.
Education
High School Diploma -
VMW Homeschooling
Louisiana 05-2017
Skills
- Dedicated work ethic
- Exceptional customer service
- Cash handling
- Client relationship management
Timeline
Shift Leader
CC's Coffee House
11.2018 - 09.2019
Server
Sonic Drive-in Clinton
10.2016 - 11.2021
High School Diploma -
VMW Homeschooling