Summary
Overview
Work History
Education
Skills
Timeline
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Victoria Wills-Johnson

Parkville,MD

Summary

Highly skilled entrepreneur and creative licensed cosmetologist with over 37 years of experience in delivering top-notch hair and skin services. Known for creativity, reliability, and exceptional client service, fostering loyalty that spans decades. Serving a diverse clientele, including a large senior and elderly demographic. Highly recommended for exceptional customer service, strong attention to detail, and the ability to create personalized beauty solutions that enhance clients' confidence and satisfaction. Proven track record as a Site Manager in the salon industry, overseeing day-to-day operations, ensuring high standards, and onboarding new talent.

Overview

37
37
years of professional experience

Work History

Site Manager

Phenix Salon Suites
Parkville, Maryland
02.2015 - Current
  • Supervised maintenance and cleanliness of salon environments.
  • Trained new staff on company policies and operational procedures.
  • Responded promptly to customer inquiries or complaints.
  • Maintained records of inventory, assets, personnel and other relevant data.
  • Maintained payroll data, attendance records and delivered materials to job site on time and in good condition.

Licensed Cosmetologist

Entrepreneurship
Baltimore, Maryland
08.1988 - Current
  • Provided personalized consultations to clients on hair and beauty treatments.
  • Maintained relationships with key clients to secure repeat business.
  • Analyzed industry trends to identify potential opportunities for growth.
  • Monitored competitors' activities in order to stay ahead of the curve.
  • Provided personalized hair consultations for diverse clientele to enhance customer satisfaction.
  • Educated clients on proper hair care techniques and product recommendations for maintenance.
  • Washed, colored, cut and styled hair for high volume of clients daily.
  • Fostered clean and sanitary work environment to protect customers and staff from infection.

Education

Licensed Cosmetologist - Personal And Culinary Services

Ron Thomas School of Cosmetology
Baltimore, MD
02-1988

Skills

  • Customer service
  • Quality assurance
  • Time management
  • Effective communication
  • Team leadership
  • Attention to detail
  • Consulting
  • Site coordination
  • Flexibility and adaptability
  • Relationship building

Timeline

Site Manager

Phenix Salon Suites
02.2015 - Current

Licensed Cosmetologist

Entrepreneurship
08.1988 - Current

Licensed Cosmetologist - Personal And Culinary Services

Ron Thomas School of Cosmetology

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