Summary
Overview
Work History
Education
Skills
Timeline
Generic

Victoria Wilson

Cashier/Retail sales associate
Escondido,CA

Summary

Reliable and upbeat Job Title successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.

Overview

24
24
years of professional experience

Work History

Retail Sales Associate

99 Cents Only Stores Llc,
07.2022 - 04.2024
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Managed cash register after end of shift to balance and record accurate transactions.
  • Answered questions about store policies and addressed customer concerns.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.

Retail Sales Associate Cashier

Target Retail
11.2003 - 02.2004
  • Maintained a clean and organized store environment, contributing to a positive customer experience.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated POS terminals and cash drawer balancing.
  • Handled high volume transactions during peak periods without compromising service quality or accuracy.
  • Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
  • Assisted customers by answering questions and fulfilling requests.
  • Streamlined checkout process for customers, reducing wait times and enhancing overall shopping experience.
  • Increased customer satisfaction by providing exceptional service and addressing shopper inquiries.
  • Managed returns and exchanges, resolving customer issues promptly and professionally.
  • Upheld store appearance standards by restocking merchandise quickly and neatly organizing shelves/displays while also performing routine cleaning duties.
  • Provided expert product knowledge to customers, guiding them towards suitable purchases that met their needs.
  • Conducted efficient cash handling processes, minimizing discrepancies and ensuring accurate financial records.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Processed credit card and debit payments via Type systems, providing accurate charges and credits.
  • Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
  • Worked collaboratively within a diverse team of associates reflecting varied backgrounds and experiences.

Retail Sales Associate Cashier

Big Lots Stores, Inc.
07.2000 - 10.2002
  • Maintained a clean and organized store environment, contributing to a positive customer experience.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled high volume transactions during peak periods without compromising service quality or accuracy.
  • Operated POS terminals and cash drawer balancing.
  • Assisted customers by answering questions and fulfilling requests.
  • Provided expert product knowledge to customers, guiding them towards suitable purchases that met their needs.
  • Increased customer satisfaction by providing exceptional service and addressing shopper inquiries.
  • Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
  • Conducted efficient cash handling processes, minimizing discrepancies and ensuring accurate financial records.
  • Upheld store appearance standards by restocking merchandise quickly and neatly organizing shelves/displays while also performing routine cleaning duties.
  • Processed credit card and debit payments via Type systems, providing accurate charges and credits.
  • Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.

Education

Open High School
Richmond, VA

Skills

  • Customer Service
  • Teamwork
  • Problem-Solving
  • Teamwork and Collaboration
  • Cash Handling
  • Retail Sales
  • Customer Assistance
  • Money Handling
  • Cash Register Operation
  • Customer Needs Assessment
  • POS system operations
  • Sales expertise
  • Transaction Processing

Timeline

Retail Sales Associate

99 Cents Only Stores Llc,
07.2022 - 04.2024

Retail Sales Associate Cashier

Target Retail
11.2003 - 02.2004

Retail Sales Associate Cashier

Big Lots Stores, Inc.
07.2000 - 10.2002

Open High School

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Victoria WilsonCashier/Retail sales associate