Victoria Wilson
Montgomery,TX
Summary
Professional, skilled in crafting high-quality beverages and providing exceptional customer service. Strong focus on teamwork, ensuring smooth operations and meeting customer needs efficiently. Adaptable and reliable, ready to excel in fast-paced environments. Expertise in coffee preparation, machine maintenance, and inventory management, with friendly and approachable demeanor.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Barista Trainer
Harvest Coffee Bar
06.2019 - 09.2020
- Taught proper procedures and strategies for success to new employees.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Handled cash and processed payments accurately to avoid errors.
Emergency Dispatcher, Certified Training Officer
Texas A&M Emergency Medical Services
08.2020 - 07.2022
- Responded to emergent and non-emergent calls and dispatched police, fire, and EMS when necessary while tracking real-time data.
- Took caller information, provided critical medical information to caller and first responders, and documented vital details in call tracking system.
- Created realistic emergency material to evaluate if Dispatchers-in-Training were prepared to handle emergency situations alone.
Medical & research assistant
Dasein Health
12.2022 - 06.2024
- Completed literature reviews on various novel neuroscience practices for Caleb Greer, FNP-C.
- Performed treatments for and managed longitudinal data on neurological treatments such as transcranial magnetic stimulation and neurofeedback.
- Managed mental health progression of patients participating in ketamine-assisted psychotherapy through scribing therapy sessions, analyzing pre- and post-treatment journal entries, and use of data from qEEG analysis, cognitive batteries, and ERP testing.
Education
Bachelor of Science - Psychology
Texas A&M University
College Station, TX05.2022
Skills
- Friendly and outgoing
- Cash Handling
- Team Player
- Opening and closing duties
- Active listener
- Exceptional customer service
- Adaptive and creative
- Menu Memorization
Certification
- Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA).
Timeline
Medical & research assistant
Dasein Health
12.2022 - 06.2024
Emergency Dispatcher, Certified Training Officer
Texas A&M Emergency Medical Services
08.2020 - 07.2022
Barista Trainer
Harvest Coffee Bar
06.2019 - 09.2020
Bachelor of Science - Psychology
Texas A&M University
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