Victoria Wolfe
San Bernardino ,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills
Overview
11
11
years of professional experience
Work History
Behavior Technician
The Behavior Lab
Yucaipa, CA
02.2024 - 05.2024
- Conducted functional assessments, collected data, and implemented behavior plans based on assessments.
- Provided direct behavioral intervention services to children with autism spectrum disorder and other developmental disabilities.
- Implemented evidence-based practices such as discrete trial teaching and natural environment teaching.
- Collaborated with families to provide support strategies for home-based interventions.
BDC Representative
Pedder Auto Group
Temecula , CA
03.2022 - 07.2022
- Assisted customers with inquiries, product selection, ordering, and scheduling appointments.
- Processed incoming calls, emails, and web chat requests promptly and professionally.
- Provided accurate information to customers on products and services offered.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
Medical Scheduler
Dermatology Specialist Inc
Oceanside , CA
11.2017 - 10.2018
- Coordinated and scheduled complex procedures such as surgery, tests, physicals and follow-up visits.
- Assisted patients with billing inquiries, resolving any issues quickly and efficiently.
- Maintained a high level of customer service when interacting with patients over the phone or in person.
Owner Ambassador
Welk Resort San Diego
Escondido , CA
05.2013 - 10.2015
- Identified customer needs by asking probing questions and actively listening to responses.
- Managed customer accounts, including updating account information as needed.
- Monitored incoming calls to ensure they were routed correctly according to established protocols.
- Tracked daily performance metrics such as wait times, average handle time.
Education
Medical Assistant
Concorde Career College
San Bernardino 01-2020
High School Diploma -
El Camino High School
Oceanside, CA 06-2012
Skills
- Customer Service
- Quality Assurance
- Flexible Schedule
- Phone and Email Etiquette
- Verbal and Written Communication
- Team Collaboration
- Training Coordination
Timeline
Behavior Technician
The Behavior Lab
02.2024 - 05.2024
BDC Representative
Pedder Auto Group
03.2022 - 07.2022
Medical Scheduler
Dermatology Specialist Inc
11.2017 - 10.2018
Owner Ambassador
Welk Resort San Diego
05.2013 - 10.2015
Medical Assistant
Concorde Career College
High School Diploma -
El Camino High School
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