Summary
Overview
Work History
Education
Skills
Timeline
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Victoria Zmyewski

Fogelsville,PA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet goals.

Overview

6
6
years of professional experience

Work History

Binding Specialist

Ingram Content Group LLC
10.2019 - Current
  • Followed all company policies and procedures to deliver quality work.
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Assisted with staff training to enforce quality, safety and sanitation guidelines.
  • Gathered, organized and input information into digital database.

Customer Service Manager

Redner's Warehouse Markets
10.2017 - 10.2019
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

Associate of Science - Criminal Justice

Northampton Community College
Bethlehem, PA
05.2014

High School Diploma -

Northampton Area High School
Northampton, PA
06.2012

Skills

  • Customer Relations
  • Training Programs
  • Cash Handling
  • Verbal and Written Communication
  • Work Prioritization
  • Customer Service
  • Data Accuracy
  • Workflow Support

Timeline

Binding Specialist

Ingram Content Group LLC
10.2019 - Current

Customer Service Manager

Redner's Warehouse Markets
10.2017 - 10.2019

Associate of Science - Criminal Justice

Northampton Community College

High School Diploma -

Northampton Area High School

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Victoria Zmyewski