Victoria Zoumah
Summary
Dynamic track recordwith proven success in managing client relationships, driving revenue growth, and implementing strategic initiatives. Strong skillset includes problem-solving, negotiation, and communication. Significant impact by improving processes for increased efficiency and customer satisfaction. Demonstrated ability to lead teams towards common goals while maintaining focus on bottom line results.
Overview
15
15
years of professional experience
Work History
Account Manager
United Public Emergency Management
Miami, FL
03.2022 - 07.2025
- Prepared account updates, status notes, and client correspondence.
- Maintained accurate records for emergency management services and account files.
- Analyzed client data and identified opportunities for growth.
Tenant Liasion
Alpha Omega Properties
Chicago, Illinois
08.2017 - 02.2019
- Executed lease negotiations and renewals for current tenants.
- Maintained records of all transactions related to regional properties including expenses, income, tenant information.
Customer Service Representative
FindTag,Shop
Chicago, Illinois
10.2016 - 06.2017
- Assisted customers with product questions through phone, email, and chat.
- Resolved order issues, returns, and exchanges using support systems.
- Answered customer inquiries and provided accurate information regarding products and services.
Receptionist
Gresham Dental Office
Chicago
04.2012 - 12.2015
- Answered calls, scheduled appointments, and routed questions to proper staff.
- Verified insurance details and updated patient records in office systems.
- Greeted patients at front desk with friendly, professional service.
Shift Supervisor
Panera Bread
Oak Lawn, Illinois
11.2010 - 10.2013
- Trained associates on hospitality standards, POS use, and service routines.
- Communicated schedules, priorities, and task changes with shift associates.
Education
Early Childhood Care And Education
Ashworth College
Norcross, GAMedical Assistant
Excalibur Healthcare
Skills
- Flexibility
- Call Center Operations
- CRM software
- Support Service
- Technical Support
Timeline
Account Manager
United Public Emergency Management
03.2022 - 07.2025
Tenant Liasion
Alpha Omega Properties
08.2017 - 02.2019
Customer Service Representative
FindTag,Shop
10.2016 - 06.2017
Receptionist
Gresham Dental Office
04.2012 - 12.2015
Shift Supervisor
Panera Bread
11.2010 - 10.2013
Early Childhood Care And Education
Ashworth College
Medical Assistant
Excalibur Healthcare