VICTORIA CHAPARRO
Las Cruces,US
Summary
Dedicated to learning, growing, and succeeding in Criminal Justice. Security-focused and diligent skilled at protecting personnel and property. Responds and acts appropriately to situational assessments including criminal acts. Skilled at handling and resolving conflicts professionally
Overview
27
27
years of professional experience
Work History
Classification Officer
State of New Mexico Department of Corrections
05.2024 - Current
- Interviewed inmates and prepared classification and progress reports.
- Audited inmate files to verify accuracy and completeness.
- Played a key role in organizational restructuring initiatives, providing insights on job classifications and compensation adjustments.
- Ensured compliance with federal regulations regarding position classification, minimizing potential legal risks.
- Strengthened internal controls by developing and enforcing policies on position classification, reclassification, and appeals processes.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Interviewed inmates to obtain information and assess needs.
- Booked new inmates into facility and processed inmates for release.
- Arranged substance abuse rehabilitation for offenders.
- Reported violations of parole conditions to appropriate authorities and maintained record of case activity.
- Provided court testimony to support court decisions.
- Conducted pre-sentence investigations by doing in-depth research and compiling police reports.
- Monitored inmates' progress using questionnaires and psychological testing.
- Conducted preliminary interviews for U.S. Parole Commission.
STIU Monitor
Southern NM Correctional Facility
05.2023 - Current
- Monitor all inmate phones calls coming in and going out
- Monitor cameras in all of facility
- Conduct moves of inmates to different housing units
- Conduct paperwork on weekly moves of inmates
- Conduct reports on inmates leaving facility and inmates coming into facility
- Conduct shake downs on inmates housing areas
- Began crisis intervention following official crisis communication plans and training
- Avoided crimes by reporting any unusual, unauthorized, or illegal activity on the premises right away
- Any unauthorized personnel were detected and apprehended
- Investigations on gang members
Bailiff
State of NM District Court
07.2022 - 05.2023
- Was in charge of the courtroom, evidence, and calendars
- Called the court to order and announced the arrival of the judges
- Walked around the courthouse and grounds, checking visitors and packages at the entrances
- Escorted jurors, visitors, and prisoners in the courtroom and in hidden areas
- Had an excellent attendance record and was always on time for work
Human Resources Compliance Specialist
Tresco
02.2022 - 07.2022
- Delivered and tracked program training to all associates and supervisors to ensure continued business relationships
- Wrote and presented detailed reports to upper management and the audit team, which included issues and recommendations
- Worked with the contract team to review client contracts and facilitate compliance training for employees
- Organized programs, created working documentation, and put best practices into action
- Looked for industry trends on social media and through online sources
Human Resources Manager
Addus Home Care
02.2015 - 12.2021
- Provided policy and procedure guidance to ensure consistency in responses to complainants and proper investigation and resolution of grievances
- Was in charge of 300 employees in order to mentor them on operations and increase productivity
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports
- Hired top talent to increase profitability
- Assist in the recruitment process (interviews)
Eligibility Specialist
Zenith American Solutions
08.2006 - 02.2015
- Dealt with all customer service issues courteously and in accordance with company policies
- Conducted interviews with applicants and explained the scope of various benefits that were available
- Provided prompt and courteous assistance to customers in person and over the phone
- Communicated with people from various cultures and backgrounds during the application process
- Followed guidelines when reviewing applicant data to determine eligibility for financial assistance
- Responded to customer calls in a timely and professional manner
Correctional Officer
Southern New Mexico Correctional Facility
05.1998 - 05.2006
- Head counts, visitor logs, and scheduled activities were all used to keep track of inmates
- Was in charge of 16 inmates who were housed in a maximum security unit
- Was in charge of determining and assigning inmates to appropriate housing
- Looked for contraband throughout the building and grounds, as well as in the living quarters and work areas
- Delivered inmates to work sites and returned them safely following protocols
- Observed and supervised inmates during visits, meal times, recreation, phone calls, and showers
- Ensured that holding areas were kept clean and that prisoners were fed on time
- Shake downs on inmates housing areas
Education
Bachelor of Arts - Criminal Justice
University of Phoenix
Henderson, NV01.2010
Skills
- Supervision
- Organization
- Problem resolution
- Customer service
- Communications
- Team management
Languages
Spanish
Full Professional
Timeline
Classification Officer
State of New Mexico Department of Corrections
05.2024 - Current
STIU Monitor
Southern NM Correctional Facility
05.2023 - Current
Bailiff
State of NM District Court
07.2022 - 05.2023
Human Resources Compliance Specialist
Tresco
02.2022 - 07.2022
Human Resources Manager
Addus Home Care
02.2015 - 12.2021
Eligibility Specialist
Zenith American Solutions
08.2006 - 02.2015
Correctional Officer
Southern New Mexico Correctional Facility
05.1998 - 05.2006
Bachelor of Arts - Criminal Justice
University of Phoenix
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