Victoria A. Kessel
Ellington,CT
Summary
Dedicated associate with strong customer service skills and a focus on food safety standards. Proven ability to build relationships and provide personalized assistance to enhance customer satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Stop & Shop Associate
Stop & Shop
Vernon , CT
07.2023 - Current
- Assisted customers in locating products and answering inquiries.
- Assisted in training new associates on store policies and procedures.
- Performed daily opening and closing procedures such as counting cash drawers and checking all equipment for proper functioning.
- Processed payments at checkout, including cash, credit cards, and gift cards, for sales, returns, and exchanges.
- Kept areas neat, clean, and free of safety hazards to alleviate falls and accidents.
- Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.
- Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Wendy's Associate
Wendy's
Vernon, CT
03.2023 - 05.2023
- Prepared and assembled food items according to company specifications.
- Maintained cleanliness and organization of kitchen and dining areas.
- Operated kitchen equipment following safety and health guidelines.
- Collaborated with team members to ensure efficient service delivery.
- Built relationships with customers by providing friendly customer service.
- Performed cash register functions accurately and efficiently.
Education
Criminal Justice: Victimology
Manchester Community College
Manchester, CT06-2029
High School Diploma -
Ellington High School
Ellington, CT01-2024
Skills
- Customer service
- Cash management
- Food safety standards
- Team collaboration
- Conflict resolution
- Employee training
- Leadership qualities
- Customer engagement
Certification
- ServSafe Certification.
Timeline
Stop & Shop Associate
Stop & Shop
07.2023 - Current
Wendy's Associate
Wendy's
03.2023 - 05.2023
Criminal Justice: Victimology
Manchester Community College
High School Diploma -
Ellington High School