Victoria A. Shiu
Fort Mill,SC
Summary
Dedicated Regional Pharmacy Operations Manager enthusiastic about helping diverse people achieve their full potential. Knowledgeable in pharmacy operations and client care. Bringing successful career history comprising more than 20 years.
Overview
17
17
years of professional experience
Work History
Pharmacy Operations Manager
Publix Supermarkets, Inc
Charlotte, NC
01.2021 - 09.2021
- Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
- Supervised team of 5 pharmacy district supervisors.
- Delivered training on medical device use and storage to enhance support for different groups of patients.
- Developed policies and procedures for effective pharmacy management.
- Collaborated with store manager to maintain daily operations.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
- Managed daily operations of pharmacies, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
- Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
- Assisted with marketing strategy creation and advertising initiatives to better promote products to public.
- Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
- Implemented business strategies to open and grow new markets increasing revenue and effectively.
Pharmacy Supervisor
Publix Supermarkets, Inc
Jacksonville, Florida
- Operational Performance – Oversees 37 different pharmacies
- Responsibilities include establishing payroll guidelines, inventory control, staff development – hire, train, and mentor pharmacists
- Communicate and implement company directives.
Pharmacy Manager
Publix Supermarkets, Inc
Jacksonville, Florida
01.2000 - 01.2004
- Operational Performance – Direct and handle all financial, staffing, inventory control, ordering and operational activities in pharmacy and OTC department
- Staff Development – Hire, train, mentor and coordinate staff of 10 employees with annual turnover rate less than 10%
- Preceptor for pharmacy students/interns – 12 week intensive training program
- Ensure continual compliance with all State and Federal laws and regulations
- Ensure adequate control and documentation of all controlled substances and records
- Counsel patients on use of prescription drugs and OTC products and potential drug interactions.
Pharmacy Manager
Wal-Mart, Inc
Jacksonville, Florida
03.2000 - 10.2009
- Sales Performance – Lead pharmacy to achieve annual sales of $5.5 million with $1 million in gross profit
- Operational Performance – Direct and handle all financial, staffing, inventory control, ordering and operational activities in pharmacy and OTC department
- Staff Development – Hire, train, mentor and coordinate staff of 10 employees with annual turnover rate less than 10%
- Preceptor for pharmacy students/interns – 12 week intensive training program
- Communicate and inform community on prescription drug plans,
- Medicare Part D as well as health screening and awareness events through media
- Ensure continual compliance with all State and Federal laws and regulations
- Ensure adequate control and documentation of all controlled substances and records
- Counsel patients on use of prescription drugs and OTC products and potential drug interactions
- Ensure proper control methods and procedures are in place and being executed to minimize pharmacy shrinkage.
Pharmacy Manager
Walgreens Company
Jacksonville, Florida
01.1997 - 01.2000
- Directed and handled all staffing, inventory control, ordering and operational activities within pharmacy
- Hired, trained, mentored and coordinated staff of 5 employees
- Counseled and advised patients on use of prescription drugs and
- OTC products and potential drug interactions.
Education
Bachelor of Science - Pharmacy
Ferris State University
Big Rapids, MI12.1997
Bachelor of Science - Biology, Chemistry
St. Norbert College
DePere, WI05.1992
Skills
- Controlled Substance Management
- Federal Regulations
- Computer Proficiency
- Intern Management
- Sales Tracking
- Problem Anticipation and Resolution
- Operating Budget
- Operational Efficiency
- Employee Training Program
- Policy and Program Development
- Performance Monitoring and Evaluation
- Human Resource Management
Timeline
Pharmacy Operations Manager
Publix Supermarkets, Inc
01.2021 - 09.2021
Pharmacy Manager
Wal-Mart, Inc
03.2000 - 10.2009
Pharmacy Manager
Publix Supermarkets, Inc
01.2000 - 01.2004
Pharmacy Manager
Walgreens Company
01.1997 - 01.2000
Pharmacy Supervisor
Publix Supermarkets, Inc
Bachelor of Science - Pharmacy
Ferris State University
Bachelor of Science - Biology, Chemistry
St. Norbert College
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