Summary
Overview
Work History
Education
Skills
Timeline
Generic

Victoria C. Montes

Chicago,IL

Summary

Proactive professional with a strong ability to adapt to new challenges. Demonstrated problem-solving skills and a history of building effective relationships with clients and colleagues. Committed to enhancing team performance and driving positive outcomes.

Overview

9
9
years of professional experience

Work History

Loan Operations Specialist

First Security Trust and Savings Bank
Elmwood Park, IL
12.2015 - Current
  • Create and maintain customer accounts within the system, including entering new loans and tracking existing ones
  • Performed loan calculations for amortization schedules, interest rates, payments
  • Processed customer payments & advances through the system while ensuring accurate records were kept
  • Responded promptly to inquiries from customers or external parties relating to loans
  • Collaborated with other departments to ensure timely completion of tasks related to loan operations
  • Investigated discrepancies between customer payment information and system records
  • Prepared reports summarizing loan activity for management review
  • Maintained high quality standards while working effectively as a team in a fast-paced environment
  • Updated client account information and records in company databases
  • Ensured that all applicable laws, regulations and organizational policies are followed during the loan process
  • Maintained confidentiality of sensitive customer data according to company policies
  • Responsible for on-boarding training of new loan operations department employees
  • Processed property tax payments for escrowed loans
  • Processed periodic and annual escrow analysis for customer accounts applicable as well as processed and overage checks
  • Prepared loan payoff statements as well as processed incoming loan payoffs and collateral releases
  • Ensured electronic files were updated in a user-friendly structure with standardized naming conventions
  • Worked with multiple banking institutions on participation loans
  • Assisted in creation of disaster recovery system for loan operations department that emphasized on operating remotely in the most efficient manner to ensure all processes were followed accordingly
  • Liaison for Loan Operations conversion during bank acquisition
  • Managed the data migration and system configuration during loan conversion.

Education

Diploma -

Lane Technical H.S
Chicago, IL
06.1997

Skills

  • Microsoft Office 365
  • MS Teams
  • MS Sharepoint
  • MS One Drive
  • Finastra LasePro
  • CSI NuPoint
  • Loan Processing Coordination
  • Loan Closing
  • UCC Filings
  • Loan Document Preparation
  • Process Improvement
  • Regulatory Compliance
  • Lereta Tax and Flood
  • Merritt Search

Timeline

Loan Operations Specialist

First Security Trust and Savings Bank
12.2015 - Current

Diploma -

Lane Technical H.S

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