Victoria De Amor Fernandez
Pembroke Pines,FL
Summary
Skilled and dedicated with over 9 years of Managment experience in coordinating, planning, and supporting daily operational and administrative functions. Highly focused and results- oriented in supporting complex, deadline driven operation; able to identify goals and priorities and resolve issues in initial stages. Highly competent who can be trusted with even the most confidential projects.
Overview
25
25
years of professional experience
Work History
Patient Representative
Mount Sanai Medical Center
Miami Beach, Florida
04.2024 - Current
- Conducted follow-up calls to check on the status of discharged patients.
- Verified insurance eligibility for services rendered to ensure accurate billing procedures.
- Scheduled follow-up appointments for patients based on physician recommendations.
- Provided customer service to patients by answering questions and addressing complaints.
- Greeted visitors and answered phones in a professional manner.
- Facilitated communication between physicians, nurses, administrative staff, and patients.
- Collected patient payments, reconciled accounts receivable, and prepared financial reports.
- Spoke to patients upon arrival to determine if personal data or insurance information had changed.
- Verified demographics and insurance information to register patients in computer system.
Crew Member
Crew Call
Hollywood, FL
11.2017 - Current
- Work as crew member for events so employeed as a call on or free lancer
Crew Leader
Bombshell Productions
Dania Beach, FL
01.2022 - 02.2023
- Directed team of 10-15 crew members in daily operations and assigned tasks.
- Monitored and evaluated performance of crew members, providing feedback and coaching as needed.
- Trained new hires on job duties, safety protocols, and company policies.
- Performed general maintenance on tools and equipment used by the crew.
- Established and maintained professional working relationships with employees.
- Worked productively as lead or helping team member to drive customer satisfaction.
- Performed demanding physical work over extended periods and modeled positive attitude.
- Loaded materials and tools into vehicles and unloaded upon arrival at jobsites.
Warehouse Worker
Amazon
Fort Lauderdale, FL
08.2021 - 10.2021
- Assisted in the unloading of incoming shipments and verified items against packing slips.
- Inspected items for damages prior to sorting.
- Scanned barcodes on packages to verify item numbers and locations.
- Loaded sorted items into designated bins or containers.
- Processed customer orders by selecting appropriate items from stock and placing them in packaging for shipping.
- Rearranged misplaced items back to their proper areas within the warehouse.
- Operated pallet jacks to move heavy boxes across warehouse floor.
- Performed regular maintenance checks on sorting equipment such as conveyor belts and scanners.
- Used smartphones and handheld devices to sort, scan and prepare orders.
- Conducted random bin checks to verify inventory counts.
- Fulfilled and organized orders to foster accurate and efficient delivery process.
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
Dining Room Server
Fountaine Bleau Hotel
Miami Beach, FL
03.2011 - 03.2020
- Provided excellent customer service to ensure repeat business.
- Checked quality of food before serving it to customers.
- Responded promptly to customer inquiries or complaints regarding food or services rendered.
- Assisted in training new servers on proper procedures for taking orders, delivering food, bussing tables.
- Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
- Provided exceptional service to high volume of daily customers.
- Trained new employees to perform duties.
- Developed strong relationships with customers by providing personalized assistance and support.
In Room Dining Server
Hard Rock Hotel
Hollywood, FL
09.2019 - 12.2019
- Provided excellent customer service to all guests.
- Greeted guests in a friendly and professional manner.
- Prepared tables for service by setting up linens, silverware, and glassware.
- Took orders accurately and delivered food promptly to the guest's room or suite.
- Performed cashier duties such as taking payments, making change, and processing credit cards.
- Adhered to company policies and procedures regarding hospitality services at all times.
- Responded quickly and efficiently to any requests from guests in-room dining needs.
- Resolved customer complaints in a timely manner while maintaining a positive attitude.
- Delivered pleasant guest experiences with friendly service and caring demeanor.
Chef De Partie
Fountaine Bleau Hotel
Miami Beach, FL
03.2011 - 03.2016
- Organized the daily mise en place in order to prepare meals efficiently.
- Maintained a clean work environment by adhering to sanitation policies and procedures.
- Prepared high-quality dishes according to established recipes.
- Checked quality of raw materials before use.
- Resolved customer complaints regarding food quality or service issues.
- Stored foods correctly using correct storage containers and labelling systems.
- Trained kitchen workers on culinary techniques.
Owner / Manager
Party Paradise Rentals
West Park, FL
07.2006 - 03.2011
- Coordinated with clients to ensure their individual needs were met for the event.
- Managed all aspects of small business that provides party rental equipment and supplies
- Custom made cakes for all kind of events
- Ensured accurate completion of all paperwork associated with deliveries.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Delivery of all equipments and items
- Manage team of 5-8 crew members in daily operations and assigned tasks.
Office Manager
A&A Welding Professionals
Hialeah, FL
01.2001 - 07.2006
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Processed payroll accurately ensuring all employees were paid on time.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Maintained impeccable office organization to support efficiency, professionalism and performance .
- Manage team of 5-10 crew members in daily operations and assigned tasks.
Receptionist
Trinity International University
Miami, FL
08.1999 - 04.2000
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Education
Associate of Science -
Le Cordon Bleu College of Culinary Art - Portland
Miramar, FL02-2011
Some College (No Degree) -
Trinity International University
Miami, FLSome College (No Degree) -
Miami Dade College
Miami, FLSkills
- Bilingual (Spanish & English)
- Detailed-Oriented
- Telephone Etiquette
- Hospitality Services
- Courteous Demeanor
- Clerical Support
- Customer Service
- Motivational Leadership
- Crew Management
- Teamwork and Collaboration
- Proactive Problem Solving
- Guest Relations
- Listening Skills
- Customer Assistance and Interaction
Volunteer Experience
- Mercy Hospital Miami Florida in the Central Service Department playing a critical role in preventing infection by sterilizing, cleaning, processing, assembling, storing, and distributing medical supplies to different areas in hospital. From 1994 thru 1999
Timeline
Patient Representative
Mount Sanai Medical Center
04.2024 - Current
Crew Leader
Bombshell Productions
01.2022 - 02.2023
Warehouse Worker
Amazon
08.2021 - 10.2021
In Room Dining Server
Hard Rock Hotel
09.2019 - 12.2019
Crew Member
Crew Call
11.2017 - Current
Dining Room Server
Fountaine Bleau Hotel
03.2011 - 03.2020
Chef De Partie
Fountaine Bleau Hotel
03.2011 - 03.2016
Owner / Manager
Party Paradise Rentals
07.2006 - 03.2011
Office Manager
A&A Welding Professionals
01.2001 - 07.2006
Receptionist
Trinity International University
08.1999 - 04.2000
Associate of Science -
Le Cordon Bleu College of Culinary Art - Portland
Some College (No Degree) -
Trinity International University
Some College (No Degree) -
Miami Dade College