Stephanie Morales
Oklahoma City,OK
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Patient Service Representative
OU Health Children's
Oklahoma , OK
03.2024 - Current
- Greet patients upon arrival and directed them to the appropriate area.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Document patient and provider calls and other front desk tasks accordingly.
- Adhere to HIPAA regulations when handling confidential patient information.
- Schedule patient appointments and procedures.
- Register patients by verifying records to update computer system and patient charts.
- Support hospital and clinic operations using customer service skills and detailed system knowledge.
Patient Service Representative
Variety Care
Oklahoma City
01.2023 - 01.2024
- Verified insurance eligibility and coverage for the patient.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Built and maintained positive working relationships with patients and staff.
- Answered incoming calls, scheduled appointments, and filed medical records.
- Coordinated patient care services with staff, physicians, patients and other practice departments.
Account Manager
Auto Advantage Finance
Oklahoma City , OK
01.2022 - 12.2022
- Negotiated prices, terms of sales and service agreements.
- Kept detailed records of daily activities through an online customer database.
- handled day-to-day accounting processes to drive financial accuracy.
- Completed clerical tasks such as filing, copying and disturbing mail.
- Utilized office management software to record and track customer information.
Education
Santa Fe South High School
Oklahoma City, OK05-2020
Skills
- Telephone Etiquette
- Leadership Skills
- Bilingual (Spanish & English)
- Basic Word
- Office Administration
- Time Management
- Computer Skills
- BLS (Basic Life Support)
Timeline
Patient Service Representative
OU Health Children's
03.2024 - Current
Patient Service Representative
Variety Care
01.2023 - 01.2024
Account Manager
Auto Advantage Finance
01.2022 - 12.2022
Santa Fe South High School
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