Bailey Bosse
PSR
Logan,UT
Summary
Professional and friendly individual with over 5 years of customer service experience looking to build relationships with patients and help them with their medical care.
Overview
9
9
years of professional experience
Work History
Patient Service Representative
Intermountain Healthcare
11.2023 - Current
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Manage patient registration process, confirming data accuracy and completeness.
- File and maintain patient records in accordance with HIPAA regulations.
- Enter patient demographic and insurance data into Epic software.
- Handle sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Support new Patient Service Representatives during the orientation process by sharing expertise on office procedures.
- Handle customer service inquiries in person and via telephone.
- Serve as a reliable source of information for patients regarding appointment scheduling, and general office policies.
- Built and maintained positive working relationships with patients and staff.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Dental Assistant
Gentle Family Dental
11.2021 - 11.2023
- Helped patients complete necessary medical forms and documentation.
- Scheduled and confirmed patient appointments.
- Provided excellent customer service to create positive experiences and build patient trust.
Dental Assistant/Receptionist
Lakeview Dental
02.2019 - 11.2021
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Obtained payments from patients and scanned identification and insurance cards.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
Receptionist
1st Alliance Treatment Services
02.2018 - 03.2019
- Greeted incoming clients and check them in to meet with probation officers and take payments
- Fill out necessary probationary documentation during patients visit
- Collect required samples and deliver to the lab
- Keep clients information confidential
- Answer phone calls, schedule meetings, confirm appointments and update client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained confidentiality of information regarding clients and company
- Handled assignments independently with good judgement and critical thinking skills.
Hostess
Wingers
08.2017 - 02.2018
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took to go orders by phone, answered customer questions and informed of accurate wait times
- Work in a fast paced environment
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Receptionist
Star Nails
10.2016 - 02.2018
- Managed multiple tasks and met time-sensitive deadlines.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Confirmed appointments
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Education
High School Diploma -
Davis High School
Kaysville, UTSkills
Computer skills
Effective communication
Multitasking
Working under pressure
Organized
Fast learning skills
Telephone etiquette
Customer service and support
Company oriented
Timeline
Patient Service Representative
Intermountain Healthcare
11.2023 - Current
Dental Assistant
Gentle Family Dental
11.2021 - 11.2023
Dental Assistant/Receptionist
Lakeview Dental
02.2019 - 11.2021
Receptionist
1st Alliance Treatment Services
02.2018 - 03.2019
Hostess
Wingers
08.2017 - 02.2018
Receptionist
Star Nails
10.2016 - 02.2018
High School Diploma -
Davis High School