Shaneka Butler
Prattville
Summary
Customer-focused Patient Service Representative experienced in enhancing customer satisfaction and addressing concerns effectively. Delivered positive outcomes through strong interpersonal skills and attention to detail while managing patient charts, processing payments, and scheduling procedures. Committed to fostering communication and collaboration within teams to achieve shared goals.
Overview
2027
2027
years of professional experience
Work History
Patient Service Representative
Rural Health Medical Program
Thomaston
12.2023 - Current
- Greeted patients and created welcoming environment at rural health clinic to enhance patient experience.
- Managed patient check-in and scheduling through electronic health record systems to streamline appointment flow.
- Assisted patients with insurance inquiries and verification processes to ensure smooth access to healthcare services.
Front Desk Receptionist
Urgent Care
Selma
11.2019 - 06.2020
- Handled incoming phone calls, providing information and directing inquiries appropriately.
- Ensured cleanliness and organization of the front desk area for a welcoming environment.
- Provided a warm greeting to patients to create a positive atmosphere. and directed them to appropriate services.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Drafted professional business documents, spreadsheets, and correspondence.
- Preserved office security by following safety procedures and controlling access via reception desk.
- Showed off dining areas, pool, spa, and fitness center to prospective and current guests.
- Assisted with travel arrangements for staff and management.
- Handled sensitive information in a confidential manner.
- Managed company calendar and scheduled events.
- Updated and maintained office policies and procedures.
- Answered incoming calls and directed them to personnel.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
Central Scheduler
Vaughan Regional Medical Center
Selma
01.2014 - 11.2019
- Resolved scheduling conflicts promptly, ensuring minimal disruption to patient care.
- Resolved scheduling conflicts by negotiating between patients and providers.
- Coordinated patient appointments with various departments and providers.
- Verified physician orders and schedule availability to facilitate accurate appointments for tests and surgical procedures.
- Managed daily scheduling changes to optimize workflow and resource allocation.
- Managed scheduling software to optimize staff and resource allocation.
- Collaborated with medical staff to ensure accurate scheduling of procedures.
- Monitored workflow to ensure timely processing of appointment requests.
Customer Service Representative
Winn Dixie Supermarket
Selma
08.2010 - 08.2014
- Assisted customers with inquiries and product selections.
- Processed transactions accurately at the cash register.
- Resolved customer complaints effectively and professionally.
- Assisted in managing daily operations and staff scheduling at a busy grocery store.
- Trained new employees on store policies and customer service protocols effectively.
- Monitored store cleanliness and organization standards throughout the sales floor.
- Conducted regular stock audits to support inventory accuracy and control measures.
- Coordinated efficient restocking of grocery merchandise to meet customer needs and promote consistent sales.
- Developed strategies to increase customer satisfaction and loyalty.
- Performed daily opening and closing duties including cash handling, banking deposits.
- Participated in community outreach initiatives aimed at increasing brand awareness.
- Implemented new processes that improved operational efficiency within the store.
- Coordinated promotional events such as sales campaigns or contests to drive revenue growth.
- Managed pricing changes by keeping track of current market trends and competitor prices.
- Conducted regular staff meetings to ensure excellent customer service standards were met.
- Developed training programs for new employees on safety protocols, customer service practices.
- Provided guidance and support to team members as needed.
- Resolved conflicts between employees in a timely manner while ensuring fairness for all parties involved.
- Reviewed inventory records on a weekly basis to ensure accuracy of data entry.
- Analyzed financial reports to identify opportunities for cost savings or revenue generation.
- Identified potential risks associated with merchandising activities and took corrective action accordingly.
- Inspected store premises regularly for cleanliness, safety hazards, pest infestations.
Receptionist
Women’s Health
Selma
- Greeted patients warmly and directed them to appropriate services.
- Managed appointment scheduling using electronic health record systems.
- Coordinated paperwork for new patient registrations and insurance verification.
- Assisted medical staff by preparing exam rooms for patient visits.
COVID-19 Tester
Nursecore
Montgomery
- Administered COVID-19 tests across diverse community locations, facilitating access to vital testing resources.
- Collected samples with precision, adhering to strict safety protocols to maintain integrity of testing process.
- Informed patients about testing procedures and interpreted results, empowering them with essential health information.
- Assisted with inventory management of testing supplies and materials.
- Documented patient information and test results accurately in systems.
Administrative Assistant
Wallace Community College
Selma
- Supported payroll processing by verifying timekeeping and attendance records.
- Facilitated training sessions and workshops for employee development programs.
- Assisted in recruiting and hiring processes by conducting phone screens, scheduling interviews, and completing reference checks.
- Maintained accurate records of employee information such as wages, performance reviews, benefits, leaves of absence.
- Organized and conducted new hire orientation sessions to introduce policies and procedures to employees.
- Managed employee relations issues including grievances, complaints, and disputes as needed.
- Provided guidance and support to management team on various HR matters such as compensation packages or employee handbook updates.
- Managed confidential information with utmost care to ensure privacy and security. with discretion and integrity.
Education
Keith High School
Orrville, ALSome College (No Degree) - Health Administration
Wallace State Community College
Selma, ALSkills
- Patient scheduling
- Electronic health records
- Phone etiquette
- Medical billing
- Patient intake
- Medical terminology
- HIPAA compliance
- Workflow optimization
- Front desk supervision
- Staff coordination
- Medical insurance
- AP/AR proficiency
- Computer skills
- Phone etiquette
- Customer service
- Computer skills
References
Ashely Young
256-457-1619 Cierra Tyre 334-419-0137
Timeline
Patient Service Representative
Rural Health Medical Program
12.2023 - Current
Front Desk Receptionist
Urgent Care
11.2019 - 06.2020
Central Scheduler
Vaughan Regional Medical Center
01.2014 - 11.2019
Customer Service Representative
Winn Dixie Supermarket
08.2010 - 08.2014
Receptionist
Women’s Health
COVID-19 Tester
Nursecore
Administrative Assistant
Wallace Community College
Keith High School
Some College (No Degree) - Health Administration
Wallace State Community College