VICTORIA K STEWART
Amber,OK
Summary
Accomplished industry leader offering many years of management expertise including staff training and development, performance evaluation, and continuous improvement. Focused and efficient with proficiency in financial reporting and budget adherence. Demonstrated success in evaluating P&L to achieve targets.
Overview
1
1
Certification
6
6
years of post-secondary education
33
33
years of professional experience
Work History
Assistant Manager
Panera Bread
Edmond, OK
03.2013 - Current
- Supervised daily operations including scheduling shifts, assigning duties.
- Supported daily operations by coordinating staff schedules and managing workflow.
- Trained new team members on service standards and product knowledge.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Recruited and trained new employees to meet job requirements.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Ensured compliance with health and safety regulations throughout the café.
- Assisted in inventory management by monitoring stock levels and placing orders.
- Managed cash handling procedures and balanced registers at shift end.
- Resolved customer complaints promptly to maintain a positive dining experience.
- Executed thorough opening procedures each day to ensure operational readiness., closing, and shift change functions to maintain operational standards each day.
Dry Goods Manager
Kickingbird Animal Hospital
Edmond, OK
08.2006 - 09.2018
- Supervised staff and coordinated training programs for new team members.
- Coached, mentored and trained team members to improve their job performance.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
- Recruited and hired qualified candidates to fill open positions.
- Developed protocols for patient care and enhanced client communication strategies.
Training General Manager
Long John Silvers
Edmond, Long John Silvers
03.1994 - 07.2006
- Led training initiatives for restaurant staff across multiple locations.
- Coordinated onboarding programs for new employees in fast-paced environments.
- Developed training materials aligned with operational standards and company culture.
- Facilitated ongoing training sessions to promote best practices in food safety.
- Collaborated with management to identify training needs and gaps.
- Evaluated staff performance and provided constructive feedback regularly.
- Established a comprehensive system for tracking employee attendance at training sessions.
- Managed day-to-day operations of the Training Department including personnel management and budgeting tasks.
- Analyzed feedback from employees on existing training programs in order to make improvements as needed.
- Ensured compliance with all applicable laws, regulations, policies, and procedures related to training activities.
- Created materials such as handouts, job aids, manuals, presentations, videos, for use during training sessions.
- Assisted in developing budgets related to employee development initiatives.
Education
Associate of Arts - Crime Victim Surviver Services
Oklahoma State University
Oklahoma City, OK 08.2011 - 05.2013
MBA - Business Administration And Management
Mid America Christian University
Oklahoma City, OK 08.2009 - 12.2010
Bachelor of Science - Management & Ethics
Mid America Christian University
Oklahoma City, OK 08.2008 - 05.2009
Associate of Science - Public Services
Oklahoma State University
Oklahoma City, OK 08.2005 - 09.2007
Skills
- Staff training
- Inventory management
- Compliance monitoring
- Performance evaluation
- Workflow coordination
- Team leadership
- Effective communication
- Problem solving
- Time management
- Training program development
- Employee recruitment
- Operations management
- Sales forecasting
- Succession planning
- Strategic thinking
- Problem-solving
- Orientation and training
- Staff supervision
- Verbal and written communication
- Team motivation
- Staff development
- Staff scheduling
- Compliance management
- Inventory control
Certification
- Certificate in Mediation
- Team Lead development
Timeline
Assistant Manager
Panera Bread
03.2013 - Current
Associate of Arts - Crime Victim Surviver Services
Oklahoma State University
08.2011 - 05.2013
MBA - Business Administration And Management
Mid America Christian University
08.2009 - 12.2010
Bachelor of Science - Management & Ethics
Mid America Christian University
08.2008 - 05.2009
Dry Goods Manager
Kickingbird Animal Hospital
08.2006 - 09.2018
Associate of Science - Public Services
Oklahoma State University
08.2005 - 09.2007
Training General Manager
Long John Silvers
03.1994 - 07.2006