Victoria Kate Morgan
Athens,GA
Summary
Dynamic closing manager with a proven track record in staff training and operational management. Skilled in customer service and team collaboration, consistently resolving inquiries and enhancing team performance. Avid fan of all things University of Georgia, with a driving passion to help staff and customers develop and maintain a memorable experience of their time at UGA.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Closing Manager
Five Points Bottle Shop
Athens, GA
01.2021 - Current
- Directed current employees and trained new hires in store operations.
- Resolved customer inquiries and concerns during afternoon hours effectively.
- Created and maintained engaging content across all social media platforms.
- Counted daily revenue, including cash, credit card transactions, checks, and departmental charges.
- Cultivated strong relationships with customers, UGA departments, and SkySuites donors.
Retail Assistant Manager
UGA Dining Services
Athens, GA
03.2019 - Current
- Prepared made-to-order food and beverages, ensuring all items were ready for weekly use.
- Ensured compliance with health and safety regulations amongst all staff.
- Managed ordering and invoicing for multiple vending providers including Coca-Cola and Pepsi Co.
- Executed comprehensive training programs for student workers, reducing turnover rates.
- Coordinated weekly schedules and conducted semester evaluations for student employees and full-time staff.
Food Service Worker
UGA Food Services
Athens, GA
04.2018 - 03.2019
- Prepared made-to-order and buffet foods according to food service standards.
- Assisted in food inventory management, ensuring proper stock levels were maintained.
- Collaborated with team members to deliver quality service during peak hours.
- Engaged with customers to provide menu information and address concerns promptly.
Student Supervisor
UGA Food Services
Athens, GA
05.2014 - 12.2017
- Supervised student employees by developing schedules and conducting performance evaluations.
- Maintained organized work areas and dining setups to enhance efficiency and reduce safety risks.
- Ensured compliance with food service safety guidelines through ServSafe certification and UGA training.
- Trained new student employees in accordance with University of Georgia Food Services standards.
Education
Bachelor of Science - Education, Kinesiology (Sports Management)
The University of Georgia, Mary Francis Early College of Education
Athens, GA05-2025
Bachelor of Arts - Journalism, Advertising (Major) & Film Studies (Minor)
The University of Georgia, Grady College of Journalism
Athens, GA12.2017
Skills
- UGA OneSource, Athena, and DegreeWorks
- Microsoft Windows and Office
- Apple macOS and iOS systems
- Adobe Creative Suite (Photoshop, Illustrator, and InDesign)
- Crimson Hexagon and Quintly
- Hootsuite
- Facebook, Twitter, Snapchat, Instagram, and LinkedIn
- Google Analytics and AdWords
Certification
- Support Dawgs Certificate (in progress)
- Certificate in Diversity and Inclusion (in progress)
- UGA Mentoring Certificate (in progress)
- Certificate and Advanced Certificate in Advising at UGA (in progress)
Timeline
Closing Manager
Five Points Bottle Shop
01.2021 - Current
Retail Assistant Manager
UGA Dining Services
03.2019 - Current
Food Service Worker
UGA Food Services
04.2018 - 03.2019
Student Supervisor
UGA Food Services
05.2014 - 12.2017
Bachelor of Science - Education, Kinesiology (Sports Management)
The University of Georgia, Mary Francis Early College of Education
Bachelor of Arts - Journalism, Advertising (Major) & Film Studies (Minor)
The University of Georgia, Grady College of Journalism