CHRISTIE A. WAINSCOTT
Olney
Summary
Strategic Administrative Manager & Business Office Director with over 17 years of experience in healthcare operations, financial management, and team leadership. Proven track record of streamlining procedures to maximize efficiency and revenue. Adept at managing facilities and leading a staff of 28 through a supportive, mentorship-based approach. Key Achievement: Successfully revitalized point-of-service processes, increasing annual collections from ~$96,000 to over $1.3 million in FY2022. Expert in cross-training teams and fostering a collaborative, high-performance culture.
Overview
18
18
years of professional experience
Work History
Business Office Manager
Olney Hamilton Hospital
Olney, TX
10.2024 - 07.2025
Graham Regional Medical Center
Graham, TX
01.2008 - 10.2024
- Financial Reporting & Analysis: Collaborate directly with the CFO to facilitate monthly financial closings; generate and analyze paid claims reports and custom financial data to guide executive decision-making.
- Revenue Cycle Management: Maintain facility Accounts Receivable (AR) days consistently below 48 days. actively resolving aged accounts.
- Compliance & Cost Control: Manage credit balance reports, consistently ensuring balances remain below 3% of total revenue.
- Chargemaster Management: Maintain and update the facility's Chargemaster (CDM) to ensure accurate pricing, coding, and compliance with billing regulations.
- Interdepartmental Collaboration: Partner with the HIM Manager to resolve coding discrepancies and minimize unbilled accounts. Liaison with clinical departments to verify order validity and ensure accurate insurance charge capture.
- Executive Support: Maintained synergistic partnership with CEO and CFO to interpret, implement, and enforce hospital policies and procedures.
- Community Engagement: Organize and manage execution of the annual Community Health Fair.
- RHC Operational Leadership: Directed end-to-end business operations for Rural Health Clinic (RHC), ensuring rigorous compliance with Medicare, Medicaid, and state regulatory frameworks.
- System Implementation: Modernized clinic infrastructure via Electronic Scheduling; standardized operational protocols to maximize efficiency and data precision.
- Regulatory Compliance: Achieved full federal compliance by overhauling outdated facility policies and implementing standardized operational procedures.
- Full-Cycle Business Management: Governed daily administrative infrastructures, facilitating seamless operations across multiple departments through strategic planning and personnel leadership. including Human Resources, payroll, purchasing, financial oversight of AP, AR and comprehensive budgeting. Corrected and resolved complex billing thereby maintaining accurate financial levels.
- Clinical Coordination: Collaborated closely with a multidisciplinary team, including physicians and nurse practitioners, while supervising administrative staff.
- Revenue Cycle Support: Managed the end-to-end referral process and secured preauthorizations for medical procedures to ensure seamless patient care and reimbursement.
- Relationship Management: Proven rapport with physicians, clinical staff, patients and customers to resolve disputes and improve all areas of delivery.
- Technical Skills & Systems:
- EHR/Billing Software: Proficient in Meditech and Athena.
- Patient Intake & Data Entry: Secured comprehensive patient demographics, medical history, and insurance data, ensuring 100% accuracy in the database to prevent billing errors.
- Admissions Management: Facilitated the admissions and discharge process by preparing, reviewing, and processing all necessary legal and medical documentation.
- Patient Education: Educated patients and families regarding hospital policies, safety protocols, and financial obligations to ensure transparent experience.
- Financial Counseling: Explained complex billing details and payment options to patients, collecting co-pays and verifying insurance coverage upfront.
- Issue Resolution: Acted as the primary point of contact for patient inquiries and concerns, resolving issues with empathy and professionalism.
- Interdepartmental Coordination: Liaised effectively between patients, clinical staff, and the billing department to ensure seamless information flow.
- Expert understanding of Medicare and Medicaid billing guidelines and regulations.
- Technical Proficiencies:
- CRM, comprehensive data integrity through the meticulous management of both electronic and physical record-keeping systems.
- Electronic Health Records (EHR): Meditech, MedHost
- Revenue Cycle Tools: Quadax Clearinghouse, Passport OneSource (Insurance Verification & Estimation)
- Financial Software: QuickBooks Desktop, Intuit QBO, Patient Responsibility Estimation Tools
- Productivity Suites: Expert Level; Microsoft Office Suite 365, Google Suite, Workday
Education
No Degree - Business Administration
North Central Texas College
Graham, Texas, TX12-2026
High School Diploma -
Farmersville High School
Farmersville, TX05-1994
Skills
- EHR/Billing Software
- Meditech
- Athena
- Patient Intake
- Data Entry
- Admissions Management
- Patient Education
- Financial Counseling
- Issue Resolution
- Interdepartmental Coordination
- CRM
- Electronic Health Records (EHR)
- MedHost
- Revenue Cycle Tools
- Quadax Clearinghouse
- Passport OneSource
Timeline
Business Office Manager
Olney Hamilton Hospital
10.2024 - 07.2025
Graham Regional Medical Center
01.2008 - 10.2024
No Degree - Business Administration
North Central Texas College
High School Diploma -
Farmersville High School