Victoria Lee Coleman
Erie,PA
Summary
Transformational leader with expertise in nonprofit operations and inpatient nursing. Streamlined workflows and developed sustainable systems to enhance quality and safety outcomes. Experienced in process improvement, policy development, and staff education. Strengthens stakeholder engagement through effective communication, delivering consistent, patient-centered results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
NONPROFIT VICE PRESIDENT
Noelle's Foster Kittens
04.2023 - Current
- Secured funding through community partnerships, local business sponsorships, and grant pursuits; maintained strong stakeholder relationships supporting sustainability.
- Planned and oversaw fundraising campaigns and events, managing timelines, communications, and volunteers to maximize impact on community engagement and support.
- Drove strategic planning by proposing initiatives, setting operational goals, and tracking progress against outcomes, enhancing capacity and stakeholder engagement.
- Acted as the primary spokesperson, communicating the mission, services, and outcomes to donors, partners, and the public.
- Co-led day-to-day nonprofit operations, aligning programs, volunteer workflows, and resource deployment with organizational mission and strategic priorities, enhancing service delivery effectiveness.
- Designed and implemented streamlined service workflows and standardized operating procedures, resulting in increased rescue and foster capacity.
- Developed and improved internal policies, protocols, and operational systems, identifying risks and implementing corrective actions to strengthen quality and consistency.
ADMINISTRATIVE ASSISTANT, RECEPTIONIST
TaxWorks Plus, Inc.
01.2023 - 03.2024
- Acted as the primary point of contact, assessed client needs, triaged requests to the appropriate staff, and communicated clearly and professionally to facilitate resolution.
- Coordinated schedules, client flow, and administrative priorities to ensure organized, service-driven environment during daily operations.
- Coordinated calendars for 3 providers, supporting service delivery for ~1,300 clients through accurate scheduling, timely follow-up, and seamless transitions.
- Managed high-volume administrative workflow including documentation, report generation, appointment scheduling, and inventory management to support efficient operations.
- Streamlined office procedures and workflows, enhancing client experience and minimizing bottlenecks.
NURSE LEADER, CLINICIAN
UPMC HAMOT
07.2021 - 10.2022
- Led nursing practice and unit operations for a high-acuity Med-Surg unit specializing in gastroenterology and urology, fostering a culture of safety, accountability, and patient-centered care.
- Supervised and developed clinical team of 40+ (RNs, PCTs, and support staff) through performance management, coaching, and engagement, ensuring operational readiness and high-quality patient care.
- Achieved and sustained strong outcomes in falls prevention, CAUTI/CLABSI reduction, and HCAHPS performance through standardized workflows, staff education, and consistent rounding/communication practices.
- Applied Lean and PDSA methodologies for continuous improvement, enhancing reliability and streamlining care processes to foster a positive staff work environment.
- Redesigned onboarding and orientation; created and implemented education manuals and competency tools for nurses and patient care technicians, enhancing consistency and retention.
- Evaluated onboarding effectiveness and ongoing education through staff feedback and performance trends; translated findings into targeted coaching and process improvements.
- Facilitated hiring and conducted annual evaluations and daily performance management to uphold clinical standards and policies.
- Collaborated on initiatives to reduce length of stay (LOS) and readmissions, aligning unit workflows with discharge planning and enhancing interdisciplinary coordination and patient education.
- Directed unit as Interim Unit Director, managed financial requirements and operational reporting, and advanced quality improvement initiatives to elevate patient care standards.
RN CLINICAL SPECIALIST, PER DIEM
BioTrace Medical, Inc.
01.2019 - 01.2021
- Coordinated cross-functional communication among clinicians, administrators, and internal stakeholders to implement and sustain adoption of medical devices.
- Trained clinicians across multiple states on device functionality, troubleshooting, and clinical application, reinforcing quality and safety standards.
- Enhanced utilization and account independence by assessing readiness, identifying root causes of adoption barriers, and providing workflow-aligned education and follow-up support.
- Developed and delivered tailored training programs using multi-modal education methods (in-services, case-based teaching, demonstrations, job aids) to meet specific customer needs.
- Resolved issues quickly as a trusted clinical resource, supporting decision-making and strengthening long-term account relationships.
- Converted technical content into practical guidance for clinical teams, ensuring stakeholders were informed on product enhancements and facilitating research support.
Professional Staff RN | Charge Nurse | Preceptor
UPMC Hamot
01.2017 - 01.2019
- Led charge nurse duties, prioritized patient flow and assignments based on acuity, coordinated resources, and supported clinical decisions to ensure optimal unit readiness.
- Delivered evidence-based, patient-centered care focused on safety, quality outcomes, and effective symptom management; applied current research and clinical judgment to guide care decisions.
- Collaborated with interdisciplinary teams (physicians, therapy, case management, pharmacy, etc.) to develop, implement, and adjust individualized plans of care and discharge goals.
- Responded rapidly to emergencies and clinical deterioration, initiating interventions, escalating care, and supporting patients/families with clear communication.
- Delegated and supervised tasks based on staff competency and patient needs; ensured safe handoffs and clear communication for timely completion.
- Precepted and onboarded new nurses and staff, coaching on standards of care, documentation expectations, and safety protocols to enhance confidence and competence.
- Reinforced compliance with policies and best practices; provided actionable feedback and support to improve quality and consistency.
PACU NURSE, PER DIEM
Village SurgiCenter
01.2017 - 01.2019
- Delivered individualized post-anesthesia care in the PACU, providing continuous assessment, airway/hemodynamic monitoring, pain control, and rapid intervention for post-op complications.
- Delivered post-operative recovery support across multiple service lines, ensuring comprehensive care for orthopedics, pain management, gastroenterology, and podiatry patients.
- Administered medications and ordered treatments, evaluating patient response to ensure optimal recovery.
- Coordinated interdisciplinary care to eliminate barriers, enhance safety, and elevate patient experience.
- Managed patient flow and safe transitions of care, completing thorough handoffs and ensuring discharge/readiness criteria were met prior to transfer or discharge.
- Educated patients and families on post-operative expectations and symptom management, addressing questions with clear, empathetic communication to promote understanding and comfort.
Education
Master of Business Administration -
Gannon University
Erie, PA 08.2018 - 01/2020
Bachelor of Science - Nursing
Duquesne University
Pittsburgh, PA 08.2015 - 01/2016
Bachelor of Arts - Criminal Justice
Edinboro University of Pennsylvania
Edinboro, PA 01.2010 - 01/2013
Skills
- Leadership & Operational Management
- Quality & Patient Safety
- Process Improvement, Lean
- Evidence-Based Practice
- Infection Prevention (CAUTI/CLABSI) & Fall Prevention
- Patient Experience (HCAHPS)
- Staffing, Scheduling & Coordination
- Onboarding, Orientation & Competency Development
- Staff Development & Performance Management
- Policy, Procedure & Standard Work Development
- Regulatory & Compliance Readiness
- Metrics Tracking & Data-Informed Decision Making
- Training, Presentations, & Clinical Education
- Technology Integration/ Workflow Tools
- Stakeholder Engagement & Communication
Certification
- Active RN License, Pennsylvania
- Basic Life Support Certified
- Advanced Life Support Certified
- NIHSS Certified
Accomplishments
- Redesigned onboarding and orientation for new hires, streamlining the process and improving role readiness and consistency.
- Led and managed 20+ direct reports and provided oversight for 40+ staff while serving as Interim Unit Director, ensuring operational stability and performance continuity.
- Expanded nonprofit funding and community engagement by planning and overseeing fundraising events and partnership efforts that increased incoming support.
- Accelerated organizational growth and operational reach by developing scalable programs and strengthening internal infrastructure to support increased capacity and impact.
- Led technology research and implementation, evaluating software/applications, selecting best-fit tools, and initiating adoption to improve workflow, tracking, communication, and organizational efficiency.
Passion And Focus
- Quality & Patient Safety (falls, CAUTI/CLABSI, safe transitions)
- Process Improvement & Operational Excellence (Lean, PDSA, workflow redesign)
- Staff Development & Onboarding (training, competency building, retention support)
- Patient/Client Experience (HCAHPS-style service, communication, education)
- Program Development & Scaling Impact (building systems that grow capacity)
- Community Partnerships & Stakeholder Engagement (collaboration, sponsorships, advocacy)
- Change Management (implementing new tools, processes, adoption)
- Data-Informed Decision Making (tracking outcomes, trends, accountability)
Timeline
NONPROFIT VICE PRESIDENT
Noelle's Foster Kittens
04.2023 - Current
ADMINISTRATIVE ASSISTANT, RECEPTIONIST
TaxWorks Plus, Inc.
01.2023 - 03.2024
NURSE LEADER, CLINICIAN
UPMC HAMOT
07.2021 - 10.2022
RN CLINICAL SPECIALIST, PER DIEM
BioTrace Medical, Inc.
01.2019 - 01.2021
Master of Business Administration -
Gannon University
08.2018 - 01/2020
Professional Staff RN | Charge Nurse | Preceptor
UPMC Hamot
01.2017 - 01.2019
PACU NURSE, PER DIEM
Village SurgiCenter
01.2017 - 01.2019
Bachelor of Science - Nursing
Duquesne University
08.2015 - 01/2016
Bachelor of Arts - Criminal Justice
Edinboro University of Pennsylvania
01.2010 - 01/2013