VICTORIA NADINE SMITH
Joppatowne,Md
Summary
Versatile administrative skills; strong team player; excellent patient care. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
Work History
PSC
Wilmer Eye Institute
04.2012 - Current
- Able to execute multiple priorities without compromising quality of patient care
- All aspects of patient registration, cash reconciliation, insurance verification and identification, retrieval of Prior Authorizations for Procedures, receiving telephone calls with professionalism, clear communication and the ability to handle various types of inquiries, routing patient’s messages to the appropriate department or person
- I verify that appointments are made correctly and with the appropriate Doctor and in the appropriate amount of time, on previous day.
- Completing various administrative duties in a timely manner.
- I deal specifically with the Veteran's Administration insurance. That includes scheduling their patient's, referral retrieval and updates on their appointments to update their referral.
- Knowledge in Word
ROI Clerk
Wilmer Eye Institute
01.2014 - 01.2022
- Release of Information pertaining to patient’s release and retrieval of PHI
Medical Secretary
Wilmer Eye Institute
Bel Air, Maryland
11.2000 - 04.2012
- Coordinated insurance authorization for procedures and tests.
- Assisted with scheduling appointments for patients.
- Ensured medical records were accurately updated with patient information.
- Greeted patients and visitors in a friendly and professional manner.
- Cash reconciliation
- Multi-line telephone operations
- Medical Record review and release
Education
GED -
Owings Mills High School
Owings Mills, MD05-1990
Skills
- Decision-Making
- Quality Assurance
- Organization and Time Management
- Problem Resolution
- Cultural Awareness
- Multitasking
- Organization
- Customer Service
- Remote Office Availability
- Written Communication
Timeline
ROI Clerk
Wilmer Eye Institute
01.2014 - 01.2022
PSC
Wilmer Eye Institute
04.2012 - Current
Medical Secretary
Wilmer Eye Institute
11.2000 - 04.2012
GED -
Owings Mills High School
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