Victoria Pareno
Waller,TX
Summary
Detail-oriented professional experienced in optimizing processes, ensuring compliance, and supporting effective business operations. Strong ability to simplify complex information, support customer decision-making, and ensure compliance with established procedures. Brings a customer-first mindset with a focus on accuracy, communication, and efficient issue resolution.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Insurance Agent
Order & Progress Insurance Agency
Deerfield Beach, FL
08.2024 - Current
- Delivered customer support across multiple communication channels, ensuring accuracy, efficiency, and timely follow-up.
- Guided customers through policy enrollment and registration processes, ensuring compliance and accuracy of submitted information
- Explained coverage terms, benefits, and processes in a clear, easy-to-understand manner
- De-escalated customer concerns by actively listening and providing solutions aligned with policy guidelines
- Maintained detailed and accurate client records, ensuring proper documentation for follow-ups and compliance
- Collaborated with team members to improve service efficiency and customer satisfaction
Creative Producer
Houston Outlaws
Houston, TX
12.2021 - 07.2024
- Managed multiple projects under tight deadlines, demonstrating strong time management and prioritization skills
- Coordinated with internal teams to execute campaigns, improving communication and workflow efficiency
- Organized and tracked project details, ensuring accuracy and completion within timelines
- Engaged with online communities, responding to inquiries and maintaining positive customer-facing interactions
Creative Producer
Luminosity Gaming
Toronto, Canada
10.2018 - 11.2021
- Supported campaign planning and execution, maintaining detailed records of deliverables and timelines
- Conducted research to improve engagement strategies and enhance customer experience
- Assisted in organizing events and community interactions, strengthening communication and support skills
- Collaborated across teams to align messaging and ensure consistent service delivery
Education
High School Diploma -
Central High School
Fresno, CA06-2018
Skills
- Coverage & Policy Interpretation
- Troubleshooting & Customer Guidance
- CRM Systems & Microsoft Excel/Word
- Time Management & Multitasking
- Attention to Detail
- Cross-Team Collaboration
- Customer Support & De-escalation
- High-Volume Call Handling
- Customer Issue Resolution
- Data Entry & Documentation Accuracy
Software Professions
- Microsoft Project Professional
- Project Web App
- Salesforce
- Savvion
Certification
0240 - Health Insurance License
Timeline
Insurance Agent
Order & Progress Insurance Agency
08.2024 - Current
Creative Producer
Houston Outlaws
12.2021 - 07.2024
Creative Producer
Luminosity Gaming
10.2018 - 11.2021
High School Diploma -
Central High School