Victoria Shaza Kiflemariam
New York
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server
Juliette's
10.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system (Toast) to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided wine service, and suggested wine pairings to go with specific menu items.
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Upheld strict cleanliness standards, adhering to food safety guidelines and maintaining an immaculate dining area.
Server/Bartender
Tartinery
10.2022 - 07.2024
- Cultivated warm relationships with regular customers
- Worked with POS system (Toast/Sqaure) to place orders, manage bills and handle complimentary items
- Explained menu items and suggested appropriate options for food allergy concerns
- Increased sales significantly by upselling higher-end products to customers.
Server/Bartender
Bunna Café
08.2016 - 08.2017
- Served customers food and drinks, whilst providing cultural information and history behind menu items.
- Also responsible for all incoming calls, take-out, and reservations
- Opened and closed restaurant, by preparing seating, placing menus and utensils on tables, sweeping, mopping, inventory and stocking
- Responsible for all FOH duties inclusive bartering, running and bussing
Administrative Assistant
Pilates On Fifth
05.2016 - 09.2016
- Knowledgeable about Mindbody log-in site and basic office work such as scanning, printing and UPS mailing
- Welcomed clients upon and assisted in registration, liability, and store merchandise
- Organized appointments between instructors and their clients, and group class scheduling
- Answered central telephone system and directed calls accordingly.
Education
Bachelor Of Arts - Psychology
Marymount Manhattan College
05.2021
Skills
- Adobe Photoshop
- Microsoft Office 365
- Organization
- Customer Service
- Classroom Instruction
- First Aid Certified
Certification
- 200 Hour Vinyasa Teacher Training, Om Factory - May 2018
- 150 Hour TESOL/TEFOL Certified Instructor, World TESOL Academy - August 2022
Languages
French
Native or Bilingual
Timeline
Server
Juliette's
10.2024 - Current
Server/Bartender
Tartinery
10.2022 - 07.2024
Server/Bartender
Bunna Café
08.2016 - 08.2017
Administrative Assistant
Pilates On Fifth
05.2016 - 09.2016
Bachelor Of Arts - Psychology
Marymount Manhattan College