Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Victoria Shaza Kiflemariam

New York

Overview

9
9
years of professional experience
1
1
Certification

Work History

Server

Juliette's
10.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system (Toast) to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Provided wine service, and suggested wine pairings to go with specific menu items.
  • Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
  • Upheld strict cleanliness standards, adhering to food safety guidelines and maintaining an immaculate dining area.

Server/Bartender

Tartinery
10.2022 - 07.2024
  • Cultivated warm relationships with regular customers
  • Worked with POS system (Toast/Sqaure) to place orders, manage bills and handle complimentary items
  • Explained menu items and suggested appropriate options for food allergy concerns
  • Increased sales significantly by upselling higher-end products to customers.

Server/Bartender

Bunna Café
08.2016 - 08.2017
  • Served customers food and drinks, whilst providing cultural information and history behind menu items.
  • Also responsible for all incoming calls, take-out, and reservations
  • Opened and closed restaurant, by preparing seating, placing menus and utensils on tables, sweeping, mopping, inventory and stocking
  • Responsible for all FOH duties inclusive bartering, running and bussing

Administrative Assistant

Pilates On Fifth
05.2016 - 09.2016
  • Knowledgeable about Mindbody log-in site and basic office work such as scanning, printing and UPS mailing
  • Welcomed clients upon and assisted in registration, liability, and store merchandise
  • Organized appointments between instructors and their clients, and group class scheduling
  • Answered central telephone system and directed calls accordingly.

Education

Bachelor Of Arts - Psychology

Marymount Manhattan College
05.2021

Skills

  • Adobe Photoshop
  • Microsoft Office 365
  • Organization
  • Customer Service
  • Classroom Instruction
  • First Aid Certified

Certification

  • 200 Hour Vinyasa Teacher Training, Om Factory - May 2018
  • 150 Hour TESOL/TEFOL Certified Instructor, World TESOL Academy - August 2022

Languages

French
Native or Bilingual

Timeline

Server

Juliette's
10.2024 - Current

Server/Bartender

Tartinery
10.2022 - 07.2024

Server/Bartender

Bunna Café
08.2016 - 08.2017

Administrative Assistant

Pilates On Fifth
05.2016 - 09.2016

Bachelor Of Arts - Psychology

Marymount Manhattan College

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Victoria Shaza Kiflemariam