Overview
Work History
Education
LANGUAGES
Timeline
Generic

Victoria Whitney Samba

Overview

8
8
years of professional experience

Work History

Special Needs Ministry Assistant (Volunteer)

Église Impact Centre Chrétien – Disabilities Department
07.2024 - 11.2024
  • Supported students with special needs in task completion and comprehension of Bible-based lessons. Prepared materials for lessons including Bible stories, Christian values, behavior support, and sensory activities. Facilitated games and interactive activities to promote engagement and understanding.

Special Education Instructional Assistant

JCPS Montessori
08.2023 - 05.2024
  • Observed and documented student behavior and learning milestones. Supported self-care skill development, including hygiene and personal organization. Provided one-on-one academic assistance and classroom support. Supervised students during lunch, recess, and class transitions. Promoted a safe, inclusive classroom environment for all students.

Customer Service Representative II

Common Wealth of Kentucky ( Through Conduent)
12.2021 - 07.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Delivered policy guidance and escalated complex issues while ensuring high satisfaction.
  • Tracked service performance and customer records using CRM systems.

Caseworker Intern

CREFM Orphanage, L’Église La Compassion
02.2021 - 11.2021
  • Maintained accurate documentation of child welfare cases and progress reports. Supported children’s daily needs, health, and well-being. Participated in home visits, care coordination, and community outreach activities. Served as a liaison between families, healthcare professionals, and social workers.

CSR/Customer Returns/Picker/Packer Associate

Amazon.com/ Fulfillment Center
06.2016 - 02.2021
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Efficiently located and collected customer orders in a fast-paced warehouse environment using handheld scanners, ensuring 100% accuracy.
  • Carefully packed customer orders with attention to detail to prevent damage during shipping, consistently meeting daily packing targets.
  • Inspected returned items for damage or defects, sorting them according to Amazon’s return policies, to ensure proper handling and processing. Documented return conditions and coordinated with relevant teams for refurbishment, liquidation, or disposal, maintaining accurate records and inventory control.

Education

Bachelor of Arts - French Language & Literature

Université de Bordeaux

Bachelor's - Business Administration Management

Sullivan University

High School Diploma - undefined

Lycée Savorgnan De Brazza

LANGUAGES

French: Native
Lingala: Native
English

Timeline

Special Needs Ministry Assistant (Volunteer)

Église Impact Centre Chrétien – Disabilities Department
07.2024 - 11.2024

Special Education Instructional Assistant

JCPS Montessori
08.2023 - 05.2024

Customer Service Representative II

Common Wealth of Kentucky ( Through Conduent)
12.2021 - 07.2023

Caseworker Intern

CREFM Orphanage, L’Église La Compassion
02.2021 - 11.2021

CSR/Customer Returns/Picker/Packer Associate

Amazon.com/ Fulfillment Center
06.2016 - 02.2021

Bachelor's - Business Administration Management

Sullivan University

High School Diploma - undefined

Lycée Savorgnan De Brazza

Bachelor of Arts - French Language & Literature

Université de Bordeaux

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Victoria Whitney Samba