VICTORIE RAMKISSOON
Fruitland Park,USA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
Reservation Agent
HotelPlanner
02.2025 - Current
- Coordinated guest reservations via hotel management software to ensure accuracy and streamline processes.
- Orchestrated group bookings while ensuring tailored service meets specific client needs and preferences.
- Resolved customer inquiries and complaints, enhancing guest satisfaction through effective communication.
- Developed comprehensive knowledge of local attractions and services to recommend personalized experiences for guests.
Customer Support Representative
Hospitality Connect of FL
09.2024 - 01.2025
- Managed guests inquiries in a timely and efficient manner, utilizing multiple channels via phone and email
- Addressing guest complaints and concerns while troubleshooting technical issues as necessary
- Selling theme park tickets and employing diverse sales techniques to upsell tickets
Customer Service/ Sales Representative
Sprint
02.2019 - 01.2024
- Diagnose system and device issues while maintaining composure with customers and delivering exceptional customer service.
- Utilized CRM system to properly document customer inquiries and ensure consistent follow-up while Providing administrative support
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
High School Diploma - business and administration
John Adam’s High School
Queens, NY, USA01-2014
Skills
- Technical Troubleshooting
- Customer Relationship Management
- Data Entry
- Microsoft Office (Excel, Word)
- Problem solving
- Strategic sales techniques
Timeline
Reservation Agent
HotelPlanner
02.2025 - Current
Customer Support Representative
Hospitality Connect of FL
09.2024 - 01.2025
Customer Service/ Sales Representative
Sprint
02.2019 - 01.2024
High School Diploma - business and administration
John Adam’s High School