Victorine Samba
Lewisville,TX
Summary
- Preparing transactions
- Processing payments
- Maintaining files
- Strong interpersonal skills
- Excellent attitude and adaptable to change
- Proficient with Microsoft Suite (Excel, Word, PowerPoint, Outlook)
- Data entry
- Technical support
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Customer service (Technical support)
MAN INTERNATIONAL LLC
01.2021 - Current
- Improved customer satisfaction by providing timely and effective technical support to a diverse client base.
- Managed high-pressure situations with professionalism, maintaining composure during difficult customer interactions.
- Developed strong relationships with clients by consistently exceeding expectations in problem-solving capabilities.
- Delivered exceptional customer service through clear communication, empathy, and active listening skills.
- Expedited resolution times by quickly diagnosing root causes of problems and proposing appropriate fixes.
Customer Care Representative
HEBRON HEALTHCARE SERVICES
02.2017 - 11.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.H
Receptionist
Pam Motors
06.2013 - 12.2016
- Managed upset customers, conflicts and challenging situations, Built rapport, listened, clarified and managed conversational flow, Walked customers through step-by-step process for troubleshooting, Used good problem-solving skills for troubleshooting problems, Managed customers' database accounts, performed customer verification and processed applications, orders and requests
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
Certified Nursing Assistant
Kahak Health Care
03.2010 - 04.2013
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Education
No Degree - Certificate of Completion
National Institute of Adjusting, LLC
Dallas, TX04.2024
Associate of Applied Science -
Strayer University
Washington, DC05.2014
Associate of Science -
University of Kinshasa
Kinshasa, Democratic Of Congo06.2001
High School Diploma -
Mont-Amba
Kinshasa, Democratic Republic Of Congo07.1998
Skills
- Service support
- Customer service expert
- Problem-Solving
- Help Desk Support
- Customer Communication and Empathy
- Interpersonal Communication
- Microsoft Windows and Office
Coreknowledge
Bilingual customer service professional who is able to deliver high level customer service in French and English. Exceptional French and English skills with great proficiency in translating between the two languages. Strong written and verbal communications skills aimed at providing customers with diverse language backgrounds with exceptional customer service. Proficient in learning new tasks quickly and exceeding expectations. Friendly and outgoing with service-driven nature.
Languages
french
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer service (Technical support)
MAN INTERNATIONAL LLC
01.2021 - Current
Customer Care Representative
HEBRON HEALTHCARE SERVICES
02.2017 - 11.2020
Receptionist
Pam Motors
06.2013 - 12.2016
Certified Nursing Assistant
Kahak Health Care
03.2010 - 04.2013
No Degree - Certificate of Completion
National Institute of Adjusting, LLC
Associate of Applied Science -
Strayer University
Associate of Science -
University of Kinshasa
High School Diploma -
Mont-Amba
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