Summary
Overview
Work History
Education
Skills
Timeline
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Victory Nwachukwu

Houston,Texas

Summary

Dedicated and highly organized results-oriented young professional with over 9 years of experience in providing exceptional customer services in various hospitality backgrounds. Adept at handling front desk operations, managing reservations, and ensuring a positive guest experience. Proven track record of providing an understanding of client needs and preferences to recommend and organize personalized itineraries, while creating memorable experiences. Seeking to contribute my skills and passion for hospitality in a dynamic environment.

Overview

12
12
years of professional experience

Work History

Hotel Receptionist

Hampton Inn
09.2022 - 04.2024
  • Greeted and welcomed guests upon arrival, ensuring a warm experience.
  • Efficiently managed reservations, cancellations, and room assignments using ResNexus software
  • Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
  • Collaborated with housekeeping staff to ensure timely room availability and cleanliness for incoming guests.
  • Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies.

Front Desk Receptionist

Staybridge Suites Hotel
09.2020 - 07.2022
  • Delivered outstanding first impressions by warmly greeting guests and visitors upon arrival at the front desk and provided information about hotel's amenities and services.
  • Processed invoices and payments for guests, ensuring accuracy and adherence to company policies.
  • Assisted in organizing and coordinating conference room meetings, events and activities for guests.
  • Utilized in-house computerized systems for booking and managing reservations.
  • Maintained a neat and organized front desk area, creating a welcoming environment for guests.

Server

Red Lobster Restaurant
01.2016 - 04.2020
  • Served special seafood meals and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships and conversations with customers.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.


Customer Service Representative

Kelly Services
08.2012 - 01.2016
  • Managed incoming customer calls and emails by providing detailed responses to inquiries around products, purchases, and services for Vans custom-made shoes.
  • Oversaw product order and delivery from start to finish and ensured a positive and seamless customer experience.
  • Utilized multiple CRM software to input customer interactions, tracked progress of orders, and followed up on pending issues.
  • Interacted with third party vendors, shipping dept, and management to proactively resolve customer concerns.
  • Resolved customer complaints with empathy, finding solutions to complaints resulting in increased loyalty and repeated business.
  • Reviewed and processed customer requests for return authorizations and credits.

Education

Associate of Science -

Bronx Community College of The City University of New York
The Bronx, NY
01.2020

Skills

  • Hotel software knowledge
  • Microsoft Office
  • Food safety knowledge
  • Upselling strategies
  • Initiative-taking
  • Customer Service driven
  • Teamwork and Collaboration
  • Problem-Solving Skills

Timeline

Hotel Receptionist

Hampton Inn
09.2022 - 04.2024

Front Desk Receptionist

Staybridge Suites Hotel
09.2020 - 07.2022

Server

Red Lobster Restaurant
01.2016 - 04.2020

Customer Service Representative

Kelly Services
08.2012 - 01.2016

Associate of Science -

Bronx Community College of The City University of New York

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Victory Nwachukwu