VIDA CASTANEDA

• Successfully planned 162 events ranging from 20 to 300 Guests
• 75 Weddings averaging $35K-$50K F&B
• Achieved quarterly sales projections by 13% on average each quarter
• Specialization in Destination Weddings
• Develop personalized wedding plan that fit within budget of couple and provided customized enhancements when appropriate
• Managed room blocks and collected payment for event and wedding attendees
• Streamlined BEO creation process by creating templates, efficient organizational tools and enhancing overall productivity
• Developed detailed event reports and floorplans documenting all aspects of each event
• Collaborated with cross-functional teams to ensure seamless event management from inception to completion and conflict resolution as needed
• Maintained strong network of industry professionals to provide top-notch vendor recommendations for clients

• Manage with integrity, honesty, and knowledge to promote Starbucks culture, mission, and values
• Create and implement action plan to increase customer satisfaction levels by 30%
• Attain ideal staffing levels through talent acquisition, training, and partner development
• Lead and support partners navigate through different operating models during pandemic
• Daily review of inventory, cost of goods and labor costs and adjust to realign with goals and enhance sales

• Responsible for restaurant, banquets, room service, Starbucks and kitchen operations
• Establish and execute plan for smooth transition for F&B departments during hotel management transition

• Manage labor, productivity, beverage and food costs, payroll, invoices and building guest and associate relationships
• Implementation of par system for better control and reduce cost of liquor
• Achieved compliance of Marriott Gold Standard for wine and beer list

• F&B operations: Hook & Spear, The Lounge, Starbucks, Gift Shop, In Room Dining, The Cove Pool and Spa
• Development and implementation of new restaurant concept Hook & Spear and lounge
• Coordination and execution of F&B events for restaurant including Newport Beach Jazz Festival

• Managed Starbucks, Rockwood Grill, Blue Star Lounge, Lobby Bar, Oasis Poolside Bar and Spa Bistro
• JW Wine Ambassador

• Successful completion of Management Training within all F&B Outlets Starbucks, Rockwood Grill, Blue Star Lounge, Lobby Bar, Oasis Poolside Bar and Spa Bistro

Shadowed management throughout all F&B departments

• Assisted in creating magical moments for park visitors through engaging interactions and personalized attention
• Cultivated positive work environment by consistently demonstrating enthusiasm, initiative, and strong work ethic throughout the internship experience