Vida Thao
Middletown,CT
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
12
12
years of professional experience
Work History
Crew Team Member
Dunkin Donuts & Baskin Robbins
Middlefield, CT
11.2024 - Current
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
Dock Worker
Dayton Freight
Elkhart, IN
04.2022 - 07.2024
- Upheld high-quality standards for all handled goods while meeting strict deadlines in an fast-paced work environment.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Reduced risks of damage to cargo through careful handling and adherence to best practices in packaging and palletizing.
- Increased efficiency in loading and unloading cargo by utilizing proper equipment and techniques.
Customer Service Representative
The UPS Store
Elkhart, IN
07.2019 - 04.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Parts Puller
Lippert Components
Goshen, IN
08.2017 - 01.2019
- Reduced order processing times by implementing an improved system for organizing pulled parts, resulting in faster fulfillment of customer requests.
- Inspected parts and notified supervisor of needed damage or repairs.
- Ensured compliance with company policies and procedures, maintaining a high level of professionalism and ethical conduct throughout all work-related activities.
- Tracked items for inventory and for conformance to company standards.
Sprayer
Masterbrand Cabinets
Goshen, IN
07.2013 - 08.2017
- Adapted quickly to work site changes by adjusting techniques or selecting alternative coatings as needed for optimal results.
- Ensured safety compliance by correctly wearing protective gear and following established procedures during the spraying process.
- Increased efficiency by planning work schedules according to weather conditions or other external factors affecting spraying operations.
- Assisted in training new employees on proper spraying techniques, equipment maintenance, and safety protocols for increased productivity.
Education
BBA - Business Administration And Management
Indiana University, South Bend
South Bend, IN01-2027
BBA - Business Administration And Management
Bethel University
Mishawaka, INHigh School Diploma -
Milwaukee Highschool of The Arts
Milwaukee, WI06-2012
Skills
- Multitasking and organization
- Service excellence
- Attention to detail
- Basic math
- Time management
- Cash handling
- Problem-solving
- Teamwork and collaboration
- Verbal and written communication
- Order management
- Telephone etiquette
- Positive attitude
- Workplace safety
- Reliability and punctuality
- Adaptability and reliability
Languages
English
Native or Bilingual
Cambodian
Native or Bilingual
Timeline
Crew Team Member
Dunkin Donuts & Baskin Robbins
11.2024 - Current
Dock Worker
Dayton Freight
04.2022 - 07.2024
Customer Service Representative
The UPS Store
07.2019 - 04.2022
Parts Puller
Lippert Components
08.2017 - 01.2019
Sprayer
Masterbrand Cabinets
07.2013 - 08.2017
BBA - Business Administration And Management
Indiana University, South Bend
BBA - Business Administration And Management
Bethel University
High School Diploma -
Milwaukee Highschool of The Arts
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