Vida Thorington
Euclid
Summary
Well-qualified administrative professional with remarkable typing skills, data entry expertise and goal-oriented mentality. Proficient in updating daily logs, investigating discrepancies and managing records. Focused on maximizing service and comfortable working with little oversight.
Overview
44
44
years of professional experience
5
5
years of post-secondary education
Work History
General Operation Clerk
Dominion Energy Ohio
Cleveland
09.1984 - 09.2024
- Performed data entry tasks to update customer accounts records.
- Provided excellent customer service to ensure satisfaction.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Created memos, letters, emails, reports, presentations as requested by management.
Operating Room Technician
US Army
04.1980 - 04.1984
- Participated in daily OR team meetings to discuss upcoming cases and review safety protocols.
- Maintained a sterile environment in the operating room by following all safety protocols.
- Retrieved specimens from surgical sites as directed by surgeon or nurse practitioner.
Education
Certificate - Human Resources Management
Baldwin Wallace
Berea, OH 08.1995 - 08.1996
Associate of Applied Science - Mental Health
Cuyahoga Community College
Cleveland, OH 09.1974 - 08.1978
Skills
- Timekeeping
- Records retention
- Internal and external customer service
- Investigate and resolve internal and external customer isssues
- Customer service
- Payment processing
- Document creation
- Record management
- Customer relationship management
- Order processing
Additional job experience
During my 40 year career with Dominion Energy(aka The East Ohio Gas and currently known as Enbridge), I worked under field operations in various positions as listed below:
METER READER
FIELD CUSTOMER SERVICE REP
FIELD COLLECTIONS(PAST DUE PAYMENTS)
EMEGENCY DISPATCHER
Timeline
Certificate - Human Resources Management
Baldwin Wallace
08.1995 - 08.1996
General Operation Clerk
Dominion Energy Ohio
09.1984 - 09.2024
Operating Room Technician
US Army
04.1980 - 04.1984
Associate of Applied Science - Mental Health
Cuyahoga Community College
09.1974 - 08.1978