Vidal Hernandez
Orlando,FL
Summary
Results-driven Process Guide and Amnesty Floor Monitor with a proven track record in managing teams and ensuring seamless operations in high-pressure environments. Exceptional diagnostic abilities coupled with strong communication skills. Expertise in quality control, technical support, and fostering a culture of continuous growth. Currently excelling at MCO1 Amazon Fulfillment Center, driving a top-performing building. Adept at facilitating efficient communication, resolving operational challenges, and implementing targeted training programs.
Overview
2
2
years of professional experience
Work History
Running Back Process Guide (PG)
MCO1
Orlando, FL
01.2023 - Current
- Assumed leadership in absence of Process Assistant, ensuring uninterrupted operations and reducing downtime.
- Managed over 6,000 drives, maintaining outstanding 98% accuracy rate in quality control on the Pod Farm
- Led high-performing team of 20 plus Amnesty Floor Monitors (AFM’s), boosting productivity and surpassing daily goals.
- Collaborated with cross-functional teams (CFH), resulting in reduction in Amazon issues by effectively tracking Offline pods with Inventory (OPWI) and Blocked Pods, ensuring 100% on-time customer shipments.
- Worked closely with Reliability Maintenance Engineers (RME’s) to maintain efficient AR floor, reducing Repeat Offenders (ROs) and Off Floor Drives incidents.
- Implemented systematic tracking of floor and station add-backs, leading to sustained enhancement in overall inventory management.
- Implemented targeted re-training and positive feedback programs, leading to improvement in overall team performance.
Amnesty Floor Monitor
MCO1
Orlando, FL
03.2022 - Current
- Diagnosed and resolved issues with disabled and malfunctioning robotic drives on the Kiva Floor.
- Conducted preventive maintenance by clearing obstructions and products from Kiva Floor, ensuring integrity of Drives and Pods.
- Provided hands-on training to new Amnesty respondents, enhancing their skills and awareness on the robotics floor.
- Instructed respondents in use of various Amazon-based applications, including MMA, FC Andon Page, and Dirty Bins.
- Operated SRBRS vest safely, maintaining a secure environment on the AR floor.
- Effectively communicated information to floor health and multiple departments, facilitating seamless process coordination.
- Achieved goals by prioritizing tasks efficiently and demonstrating strong work ethic.
- Oriented new employees on warehouse protocols, ensuring smooth onboarding process.
Learning Ambassador
MOC1
Orlando, FL
01.2023 - Current
- Pioneered dynamic learning initiatives, fostering a culture of continuous growth and engagement among team members.
- Facilitated seamless exchange of best practices and industry updates, enhancing professional development experience.
- Collaborated closely with cross-functional teams, infusing learning programs with real-world insights and practical applications.
- Guided colleagues using Amazon's advanced learning platforms, ensuring effective skill acquisition and knowledge enhancement.
- Cultivated an environment of creativity and collaboration, empowering team members to excel and contribute meaningfully to Amazon's mission.
Education
Associate of Arts - Computer Science And Programming
Borough of Manhattan Community College of The City University of New York
New York, NYHigh School Diploma -
Manhattan International High School
New York, NY06.2014
Skills
- Team Leadership
- Technical Support
- Microsoft Excel
- Microsoft Word
- Information Technology
- Maintenance
- Teamwork
- Management
- Communication
- Problem-Solving
- Operational Processes
- Detail-Oriented
- Network Communications
- Data Analysis
- Quality Control
- Time Management
- Training and Development
- Analytical Aptitude
- Warehouse Management
- Decision-Making
- Operations Support
- OSHA-120 Certified
Timeline
Running Back Process Guide (PG)
MCO1
01.2023 - Current
Learning Ambassador
MOC1
01.2023 - Current
Amnesty Floor Monitor
MCO1
03.2022 - Current
Associate of Arts - Computer Science And Programming
Borough of Manhattan Community College of The City University of New York
High School Diploma -
Manhattan International High School
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