Viridiana Mejia
Brea
Summary
Proven team leader and adept at inventory management, I significantly boosted customer satisfaction at Tustin Community Bank by streamlining transaction processes and enhancing client trust. Skilled in cash handling and customer service, my diverse experience across retail and banking sectors has honed my ability to improve operational efficiency and foster client loyalty.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist Bank Teller
Tustin Community Bank
Tustin
11.2024 - Current
- Welcomed customers and guided them to appropriate services.
- Managed multi-line phone system and directed calls efficiently.
- Scheduled appointments and coordinated meeting room usage.
- Processed customer transactions with accuracy and attention to detail.
- Maintained organized reception area and ensured cleanliness.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Assisted with scheduling appointments for clients and visitors.
Barista
Starbucks
La Habra
10.2020 - 12.2024
- Recommended products based on solid understanding of individual customer needs and preferences.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Completed over successful daily cash audits to correctly balance drawers at end of each shift.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Bank Teller
Wells Fargo
Anaheim
01.2024 - 11.2024
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Counted and packaged currency and coins.
Sales Associate
HomeGoods
Brea
02.2021 - 07.2021
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
Shift Supervisor
Jack In The Box
Brea
07.2016 - 12.2020
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Completed store opening and closing procedures and balanced tills.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
Education
High School Diploma -
Brea-Olinda High School
Brea, CASkills
- Customer Service
- Inventory Management
- Workstation Maintenance
- Cash Handling
- Cleaning and Sanitizing
- Team Leadership
Languages
Spanish, Native or Bilingual
Timeline
Front Desk Receptionist Bank Teller
Tustin Community Bank
11.2024 - Current
Bank Teller
Wells Fargo
01.2024 - 11.2024
Sales Associate
HomeGoods
02.2021 - 07.2021
Barista
Starbucks
10.2020 - 12.2024
Shift Supervisor
Jack In The Box
07.2016 - 12.2020
High School Diploma -
Brea-Olinda High School