VIDISHA ARORA JEHA
Napa,CA
Summary
Hospitality and operations professional with a strong foundation from The Culinary Institute of America and diverse experience in restaurant management, guest relations, wine club operations, and executive administration. Recognized for delivering elevated guest experiences, leading cross-functional teams, and managing day-to-day operations in fast-paced hospitality environments. Skilled in employee management, CRM systems, inventory oversight, event coordination, sales tracking, and strategic relationship building. Passionate about creating seamless hospitality experiences while contributing professionalism, leadership, and operational excellence.
Overview
8
8
years of professional experience
Work History
Executive Administrative Assistant
O'Brien Estate Winery
Napa, CA
10.2024 - 12.2025
- Managed relationships with 3,000+ wine club members, delivering exceptional customer service and enhancing guest satisfaction.
- Utilized CRM systems and advanced computer applications to streamline member communications, track sales, and generate operational reports.
- Coordinated wine club dispatches, reservations, and guest experiences while maintaining high standards of hospitality.
- Managed inventory, wine library, and special collections with strong attention to detail and organization.
- Assisted in planning and hosting winery events, tastings, and private experiences.
- Supervised employees to ensure efficient daily operations, fostering a collaborative team environment.
- Built and maintained strong inter- and intra-industry relationships to strengthen partnerships and guest engagement.
- Conducted marketing and pricing analysis to support sales initiatives and business growth.
- Supported guest relations efforts by handling inquiries, resolving concerns, and ensuring a polished customer experience.
Senior Restaurant Manager, Leading F&B Department
Napa Valley Marriott
Napa, CA
07.2024 - 09.2024
- Oversaw daily restaurant and food & beverage operations, enhancing service delivery in high-volume hospitality environment.
- Led team in implementing operational standards, resulting in improved operational efficiency.
- Maintained strong guest relations through excellent customer service and effective problem resolution.
- Managed payroll processes and labor coordination.
Restaurant Manager, Guest Relations Manager & Human Resource Manager
Don G's LLC: Scala Osteria & Bistro Don Giovanni
02.2023 - 05.2024
- Directed daily restaurant operations while maintaining high standards of service and efficiency.
- Built strong guest relationships and ensured exceptional dining experiences.
- Coordinated front-of-house and back-of-house human resource functions to support staff and operational needs.
- Supported staff leadership, scheduling, and operational coordination to enhance team effectiveness.
- Managed payroll, labor management, and budgeting processes to ensure accurate financial operations.
Assistant General Manager, Restaurant Manager & Human Resource Manager
Gruppo Chiarello: Bottega, Coqueta (Napa & San Francisco) & Ottimo
05.2019 - 09.2022
- Managed daily restaurant operations across multiple hospitality concepts to enhance guest experience and operational efficiency.
- Coordinated guest relations and event management, delivering exceptional service standards that contributed to customer satisfaction and repeat business.
- Oversaw payroll, labor management, budgeting, ordering, invoicing, and inventory.
- Led front-of-house and back-of-house human resource operations, fostering a positive work environment and ensuring compliance with HR policies.
- Supported operational growth through organization, leadership, and team development.
Line Cook
Park Hyatt Aviara Resort, Golf Club & Spa
05.2018 - 08.2018
- Executed high-volume culinary production in fine dining environments, ensuring quality and consistency.
- Supported banquet operations and prepared in-room dining services, contributing to seamless guest experiences.
- Coordinated with hospitality teams to uphold service quality and operational efficiency.
Owner & Founder
Flambe, India
- Founded and operated a private catering and specialty baked goods business.
- Organized business plans, operations, and customer service initiatives.
- Managed production, delivery coordination, and financial oversight.
- Specialized in customized desserts and health-conscious menu options for private events and celebrations.
Summer Internship
La Stella, India
- Assisted with industrial food preparation and high-volume production.
- Supported kitchen operations and culinary execution.
Education
Bachelor's Degree - Food & Business Management
The Culinary Institute of America
12-2020
Associate Degree - Culinary Arts
The Culinary Institute of America
04-2019
High School Diploma -
Carmel Convent School
Chandigarh, India01-2017
Skills
- Hospitality and operations management
- Guest relations and customer experience
- Human resource management
- Payroll, labor and budget management
- CRM systems and administrative operations
- Wine club and membership management
- Inventory and collections management
- Event planning and coordination
- Employee leadership and development
- Marketing and pricing analysis
- Sales tracking and reporting
- Ordering, invoicing, and documentation
- Communication and interpersonal skills
- Time management and organization
- Problem solving and leadership
Timeline
Executive Administrative Assistant
O'Brien Estate Winery
10.2024 - 12.2025
Senior Restaurant Manager, Leading F&B Department
Napa Valley Marriott
07.2024 - 09.2024
Restaurant Manager, Guest Relations Manager & Human Resource Manager
Don G's LLC: Scala Osteria & Bistro Don Giovanni
02.2023 - 05.2024
Assistant General Manager, Restaurant Manager & Human Resource Manager
Gruppo Chiarello: Bottega, Coqueta (Napa & San Francisco) & Ottimo
05.2019 - 09.2022
Line Cook
Park Hyatt Aviara Resort, Golf Club & Spa
05.2018 - 08.2018
Owner & Founder
Flambe, India
Summer Internship
La Stella, India
Bachelor's Degree - Food & Business Management
The Culinary Institute of America
Associate Degree - Culinary Arts
The Culinary Institute of America
High School Diploma -
Carmel Convent School