Vietta Lockett
Dayton,Ohio
Summary
Driven with experience as primary point of escalation for all-level client questions, needs, wants and complaints. Passionate about delivering superior interactions with customers by hearing issues, requirements and requests to provide first-class customized solutions. Dedicated to identifying trends by analyzing customer records, purchases, inquiries and complaints to develop rapid solutions.
Overview
3
3
years of professional experience
Work History
Project Assistant
Alternate Solutions/Robert Half
Dayton,Ohio
03.2024 - 06.2024
- Completed multiple tasks simultaneously to optimize project completion.
- Maintained a high level of accuracy in all project documentation, ensuring consistency and clarity throughout the lifecycle of projects.
Operations Data Analyst
Kelly Services/PNC Financial Group
Dayton, OH
08.2022 - 10.2023
- I worked within the different levels of procedures and programs to make sure that all incoming mortgages and titles was received and documented in the system correctly
- I also made sure that any other documents and notes was part of the documention process and was correctly coded and included in the collecting of all documentation before being sent to the vault for storage
- I also spent time in the vault getting familiar with the process of what all goes into vaulting(finalizing the documents for storage)and how long storage is for the loans and policies that are kept there.
Customer Service Representative
Robert Half/AES
Dayton, OH
01.2022 - 07.2022
- I worked for the Electric Company(AES) helping customers with any issues and/or questions they had about the rate increase that happened in June
- I also helped them with any issues that they may be having paying their bill or getting their services back on, once services had been disconnected.
Customer Service Representative
Direct Interactions, Inc.
Dayton, OH
04.2021 - 03.2022
- I answered and maked calls out to claimants about their unemployment claims
- Some calls would be because their claims was denied, is still pending, and/or is waiting for more information from them or their employer before the claim can be processed thru the system
- Some calls would just be because they needed to know when payment was sent or will be sent
- I also set up New Unemployment Claims in the system.
Education
Diploma - General
Belmont High School
Dayton, OH06.1989
Skills
- Time management
- Computer literacy
- Microsoft excel
- Documentation review
- Microsoft word
- Proofreading
- Memory Care
- Computer skills
- Communication skills
- Typing
- Analysis skills
- Customer service
- Microsoft office
- Windows
Timeline
Project Assistant
Alternate Solutions/Robert Half
03.2024 - 06.2024
Operations Data Analyst
Kelly Services/PNC Financial Group
08.2022 - 10.2023
Customer Service Representative
Robert Half/AES
01.2022 - 07.2022
Customer Service Representative
Direct Interactions, Inc.
04.2021 - 03.2022
Diploma - General
Belmont High School
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