Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Personal Information
Affiliations
Languages
Quote
Timeline
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Vijay Bamane

Plano,TX

Summary

A business focused technically innovative customer empathetic product/program leader focused on delivering secured, delightful developer, agent and customer experiences while empowering and building the strong & trusted relationship with the people. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Sr. Product Manager

JPMC
11.2022 - 08.2024
  • Challenge: Due to geopolitical shifts, data centers must migrate to allied countries, demanding secure application transitions.
  • Solution: Developed a strategic roadmap and led cross-functional teams to implement the DMZ-SIMPL and WAF solutions
  • Automated WAF policy migration to new strategic data centers using Python scripts and coordinated with external vendors (F5, Cisco) for device testing and security compliance.
  • Results: Successfully built 12 DMZ locations globally, supporting 1,000+ merchants and 2,000+ web applications.

Sr. Product Manager (Contract)

AT&T
06.2019 - 10.2022
  • Challenge: Slow performance of web applications affecting customer experience and revenue.
  • Solution: Designed and implemented a UI platform with standardized rules to enhance performance and developer efficiency
  • Reduced component sizes by 40% and improved page load time by 100%
  • Led collaboration across UI/UX, Engineering, and AEM teams to build a component library.
  • Results: Enhanced NPS from -10 to +20, saved 3,000 developer hours, and accelerated speed to market by 30%.

Development/Product Manager

Verizon
12.2017 - 03.2019
  • Challenge: Inefficient ASP.NET application impacting agent performance and operational costs.
  • Solution: Architected a C# microservices based backend with a single-page Angular application, integrating AI/ML, Chatbots, and RPA
  • Simplified user experience and reduced costs through cloud adoption.
  • Results: Improved agent AHT by 25%, reduced operational costs by 30%, and cut data center costs by 60%.

Sr. Development Manager

Verizon
10.2010 - 02.2017
  • Challenge: High customer churn due to competition from OTT platforms.
  • Solution: Developed the LowerMyBill and RepGuidance initiatives using Big Data and Predictive Analytics to optimize service bundles
  • Created OMNI channel APIs for consistent product recommendations.
  • Results: Boosted TV customer retention by 20% and Internet retention by 25%
  • Won the CIO 100 award for innovative customer bill reduction strategies.

Senior Application Developer

Verizon
04.2000 - 01.2017
  • Collaborated various customers across Verizon to gather requirements, design system, integrated backends into the front end windows based UI to improve the overall agent, customer experience while reducing the data center costs.

Education

MBA -

University of Dallas
Dallas, TX
01.2007

Bachelor of Engineering - undefined

KLE College of Engineering
Belgaum, India
01.1995

Skills

  • Network Infrastructure Security
  • Digital Transformation
  • Cloud Transformation
  • Project Management
  • Stakeholder Management
  • Design thinking
  • Cross-Functional Collaboration
  • Staff Management
  • Competitive Market Analysis
  • Product Launches
  • Competitive Analysis
  • Strategic Planning
  • Product Roadmaps

Certification

  • Professional Scrum Master (PSM1) - 2019
  • AWS Solution Architect Associate - 2017
  • PMP, University of Dallas, Texas – 2010
  • CompTIA Security+ - 2024
  • Generative AI, Coursera – 2024

Accomplishments

  • Global Security Infrastructure: Established 12 DMZ locations worldwide to securely facilitate interactions for over 1,000 external merchants and vendors. Implemented a firmwide Web Application Firewall Solution for 2,000+ web applications hosted on AWS, Akamai, and F5 platforms.
  • Enhanced Developer and Customer Experience: Developed a UI platform as a product, boosting speed to market by 30%. Increased Net Promoter Score (NPS) from -10 to +20 and improved wireless sales revenue by 10%.
  • Innovative AI/ML Solutions: Deployed AI/ML, Chatbots, RPA, Big Data, and Predictive Analytics to address sales and customer retention challenges. Reduced agent handling time by 20%, cut customer complaints by 40%, and increased sales by 15%. Led a comprehensive cloud migration for contact center applications, cutting data center costs by 60% and improving operations by 70%.

Personal Information

Title: Director of Product Management

Affiliations

  • Toastmasters

Languages

Hindi
Native or Bilingual
English
Full Professional
Spanish
Limited Working
Marathi
Native or Bilingual

Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Sr. Product Manager

JPMC
11.2022 - 08.2024

Sr. Product Manager (Contract)

AT&T
06.2019 - 10.2022

Development/Product Manager

Verizon
12.2017 - 03.2019

Sr. Development Manager

Verizon
10.2010 - 02.2017

Senior Application Developer

Verizon
04.2000 - 01.2017

MBA -

University of Dallas

Bachelor of Engineering - undefined

KLE College of Engineering

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Vijay Bamane