VIJAY KOLA

• Provided 24/7 support for web- and client-based applications, file and data feeds and batch processes to prevent impact to business.
• Collaborated with developers, analysts and project managers to expedite incident resolutions.
• Analyzed and mapped data and wrote SQL scripts to extract data from SQL databases.
• Analyzed and troubleshot integration issues related to system configuration, data, maps and workflows.
• Conducted and supported implementation delivery with client and internal departments.
• Interfaced with customers and developers to diagnose problems and implement configuration requirements and solutions.
• Provided support in constructing relationships within customer base to provide opportunity for expansion and growth.
• Performed software application and disaster recovery testing to guarantee business readiness following fail-overs.

• Streamlined application by creating Runbook and FAQ’s. Prepared KEDB which is used by support team from all regions. Continuous update of run book and KEDB by involving other team members.
• Involved in raising problem ticket and assigning to respective stake holder for repetitive incidents.
• Conducted KT session for APAC and EMEA support teams.
• Involved in release and deployment owning responsibility for error free deployment.
• Involved at BCP activity by running application from BCP location for one week.
• Addressing issues and queries raised by operations team. User base is quite high with nearly 5000+ across globe.
• Liaising with external systems EMC, SMC and position management system to process incoming data to avoid delays and data available to operations team.
• Monitoring services efficiently and recovery in case service failures.
• Took responsibility of downstream data delivery and necessary checks implemented for accurate data delivery.
• Involvement in Major Incident calls. Identified incidents are cleared by raising proper Problem Tickets and fixing permanently.
• Responsible for incident management, problem management and escalation management
• Collaborated with team and ensured to close all escalation cases from stake holders.
• Managed existing and unassigned tickets as per request along with team members and monitored snow incident/requests queue effectively.
• Participated in daily status meetings and reported to the stakeholders; examined the communication channel - from the process adherence perspective & project implementation process.

• Investigated system issues and implemented resolutions to reduce downtime.
• Improved systems with addition of new features and infrastructure.
• Provided educational expertise and mentoring to junior team members.
• Supervised architecture, design and implementation of company-wide platforms and applications.
• Fixing trade booking errors
• Responsible for data delivery to all downstream systems
• Administered project L2 tasks and maintained client relationship.
• Conducted incident management, problem management and escalation management.
• Collaborated with team and ensured to close all escalation cases from stakeholders.
• Managed existing and unassigned tickets as per request along with team members and monitored snow incident/requests queue effectively.
• Participated in daily status meetings and reported to the stakeholders; examined the communication channel - from the process adherence perspective & project implementation process.
• Identified critical errors and generated alerts in logs on time base by UNIX format.
• In case any delay in data processing from up-stream system need to co-ordinate between upstream and traders
• Engaged in:

o Root cause Analysis for all incidents

o Performing application support activities

o Monitoring the Production environments

o Scheduling and running the jobs using job schedular Autosys